Remote Customer Service Agent - Entry Level (Paid Training)

Job Overview

Join our dynamic team as a Clinical Support Services Agent, where your passion for excellent customer care will make a significant impact in the healthcare sector—all from the convenience of your home. You will serve as the primary point of contact for patients and healthcare professionals, playing a crucial role in connecting individuals with essential medical services.

Key Responsibilities

• Respond to incoming calls from patients and healthcare providers, efficiently gathering necessary information and directing it to the relevant clinicians.
• Assist callers in various scenarios, ranging from routine inquiries to emotionally sensitive situations.
• Deliver outstanding customer service while upholding professionalism, even in challenging circumstances.
• Operate remotely from your designated home office following a comprehensive two-week training and orientation program.
  
  

Required Skills

• Exceptional verbal communication and interpersonal abilities.
• Strong customer service orientation with a positive and empathetic demeanor.
• Capability to manage calls in a fast-paced environment, adapting to periods of high and low activity.
• Ability to maintain composure and professionalism when addressing difficult or emotional calls.
• Availability for evening and weekend shifts, including occasional holiday work, compensated at a premium rate.
• Must be at least 18 years of age and eligible for employment.
• A private workspace with high-speed internet connectivity and the ability to maintain confidentiality is essential.
• Proficiency in Microsoft Office and adeptness in internet navigation.
• Basic typing and keyboard skills that meet minimum criteria.
  
  

Qualifications

• Candidates must complete a background check and federal work-eligibility verification as part of the hiring process.
• This remote role requires candidates to undergo a two-week training program at our Gilbert, AZ, location.
  
  

Career Growth Opportunities

• Competitive starting pay of $18 per hour, with structured opportunities for salary increases and internal promotions.
• Comprehensive paid training designed to facilitate your success in this role.
• Health, dental, vision, and retirement benefits available to full-time team members upon eligibility.
• Experience a flexible work-from-home position after the orientation period (Monday-Friday shifts).
  
  

Company Culture And Values

• Our work environment emphasizes compassion and support, enabling team members to enhance their customer service skills while positively impacting lives.
• We foster a culture of growth and development, ensuring our team members are equipped to excel in their roles.
  
  

Ready to contribute to a meaningful mission? Apply now and embark on a fulfilling career in healthcare customer service, where you will make a difference every day while enjoying the flexibility to work from home.

Employment Type: Other