Applicant must have 1 year of relevant experience with the following. OTRS Ticket System (or equiv). TDX IT Service Management (ITSM) Service Desk tool. Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing).
We are in search of a meticulous and dedicated Help Desk Analyst to join our team based in Wixom, Michigan. In this role, you will be responsible for providing technical assistance and support to our users, troubleshooting various software and hardware issues, and maintaining our computer systems. You will also be required to assist with database management and utilize Citrix Technologies, EO/IR systems, Lotus Notes, and Microsoft Active Director...
Job Details. Title: IT Support Specialist. Duration: 12 Months. Location: West Olive, MI 49460. Note: This is an On-Site Role. Job Description. Assists customers by taking calls, accurately recording incidents, providing resolution over the phone and through remote assistance, triaging and escalating issues in a timely manner. Installs, configures, maintains, and troubleshoots computer equipment and software. Analyzes incidents and develops recom...
Clopay Corporation is North America's largest garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Help Desk Analyst in our Clopay Corporate office, located in Mason, OH. The Help Desk Analyst must provide user...
Job Details. Job Description. SNI is seeking an IT Technician with a valued client in West Denver. The IT Technician will handle Desktop Support tasks for the IT Department. Key Responsibilities. The IT Technician will be responsible for the installation for all PC hardware for the end users. The IT Technician will handle the assistance of the installation of network hardware in conjunction with the system administration. The IT Technician will b...
We are looking for a Help desk. coordinator /. technician to provide fast and useful technical assistance on computer systems. You will assign work to other help desk technicians and monitor queues for work and workload, understand which tickets are priority, and report on the team’s performance. Additionally, y. ou will answer queries on basic technical issues and offer advice to solve them. . . An excellent Help desk technician must have good t...
Essence Ventures was established with the goal to articulate through experiences, media, technology, and commerce, that. Black. is not a monolith. Its goal is to show the spectrum of Black existence, as it is lived every day, and use that to return value to the greatness of Blackness. We accomplish this mission and vision through four incredible and distinct brands: ESSENCE Communications, Inc. (ESSENCE, Girls' United, Naturallycurly.com), Beauty...
We are in the process of adding a Help Desk Analyst to our team in the education industry, located in ANN ARBOR, Michigan. This role will entail providing end-user support for computers and networking, with a focus on troubleshooting Windows, Mac OS, iOS applications, and networking problems. This employment opportunity is on a contract basis, we encourage you to apply today. Responsibilities:• Provide end-user support for computers and networkin...
Help Desk Analyst. Key Role. Provide information systems support for operations and maintenance of over 50 custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability to excel at client delivery, having developed expertise in a specific area. Exhibi...
Help Desk Analyst. Key Role. Provide information systems support for operations and maintenance of over 50 custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability to excel at client delivery, having developed expertise in a specific area. Exhibi...
Help Desk Analyst. Key Role. Provide information systems support for operations and maintenance of over 50 custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability to excel at client delivery, having developed expertise in a specific area. Exhibi...
Position Title. Help Desk Analyst. Department. Information Services. Location. Technology Center. Classification. Classified – Non-Exempt. Reports To. System Support Manager. SUMMARY. Responsible for the day-to-day operation of the Nampa School District Information Services Help Desk. ESSENTIAL DUTIES AND RESPONSIBILITIES. Monitor, answer, and respond to requests made to the Help Desk via self-service, telephone, e-mail and voicemail. Provide tim...
