Job Description: Position Summary: The Service Technician I performs basic maintenance and complex repair of washers and dryers used in the vended laundry or on-premise at Nursing Home, Hospitals, Apartment Complexes and wherever laundry is found. The Dexter brand of equipment is the best in the industry and part of our family of companies. This position drives a company vehicle to customer locations in and around the surrounding metropolitan area. Everyday is different. Position Expectations: Be prepared for the day, every day. The role of an Installer or Service Technician is required to go where the customer and equipment are. Be prepared for travel that may require an overnight stay. Be prepared for the job by ensuring you have the right parts and tools. Report to work/job site on time. It is a basic expectation to report to work on time. When reporting to a customer location proper preparation for the day and travel time should be considered in order to meet this expectation. Be dependable. You are the face of our company to the customer. Represent the company in a positive light by doing what we said we were going to do. Help us meet our commitments, deadlines and give attention to detail while completing the job. Don't take shortcuts, these likely include skipped steps and ultimately lead to the need to return. Communicate consistently. Contact your supervisor/manager when there are questions, roadblocks or safety concerns. Each job has multiple challenges and unique circumstances. Your supervisor/manager is your resource for overcoming these. Perform all tasks safely. Use the proper PPE for the job. Maintain a clean and organized workspace. Use proper lifting techniques and help one another. Have a positive attitude. Don't be the person bringing the team down. Bring your best to work every day. Being in the right mental state will serve to keep you focused and promote safety. Position Duties: Follow policies and procedures for Service Department and Technicians. Maintain an organized company vehicle. Communicate with customers to find solutions to their respective service and installation needs. Travel occasionally up to 75% of the time. Take ownership in our business results and your personal wellness. Performs other duties as assigned. Essential education, licenses, certifications, skills and experience needed for this position: AA or Technical degree a plus Previous experience in HVAC, Plumbing and/or Electrical industry a plus Physical Demands and work environment: The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of the job, employee is occasionally required to sit, stand, walk use hands to finger, handle objects or controls, reach with hands and arms, talk and hear. Employees must occasionally lift and or move up to 125 pounds. Specific vision abilities required by the job include close, distance, color, peripheral, depth perception and the ability to focus. Work environment: The noise level in the work environment is usually light to moderate. Required to pass a background, physical, drug and alcohol screenings. Authorization to work in the United States. General: The employee is expected to adhere to all company policies and commitment to company values. EEO IS THE LAW EEO IS THE LAW (Spanish) Dexter Services, Inc. (DSI) is a wholly owned subsidiary of Employee Owned Brands, Inc., a leading 100% employee-owned company with diverse business interests. The DSI organization is a collection of services companies that serve multiple markets within the commercial laundry industry, including money lending financial services, equipment distribution services and vended laundry services. In addition, we own and manage retail oriented commercial real estate properties. Headquartered in Hiawatha, Iowa, DSI’s portfolio of companies have a long history of providing high quality products and services to our customers. Our ownership culture empowers employee-owners, creating a highly efficient, service-oriented company that is committed to excellence. Dexter Financial Services serves as a captive finance company facilitating the sale of equipment manufactured by affiliated companies, with a primary emphasis on the commercial laundry market. Century Laundry Distributing is a leading distributor and servicer of commercial laundry and dry-cleaning equipment throughout a nine-state region in the Midwest. Dexter Retail Services operates multiple high-quality vended laundries in the Midwest, including the Blue Kangaroo chain located in Chicagoland, Northern Indiana and Southern Wisconsin. Dexter Real Estate Holdings owns and manages commercial property that generally includes a Dexter Retail Services vended laundry as one of the tenants. For more information on Dexter Services, visit www.dextersvcs.com.