VIP Account Manager - Online Gaming/Casino

Job Title: VIP Account Manager

Location: Malta - office based on hybrid basis

Austria - Remote based

About GIMO:

Global Interactive Marketing Online (GIMO) is a silver award winner for 2021 Employee Centric Company at the UK Employee Experience Awards (UKEXA) in London. The company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group.

GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products.

With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.

NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Denmark, Greece, France, Romania, Germany and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.

The Role:

As a VIP Account Manager, you will be responsible for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service.

This role is ideal for someone with experience in customer service, sales, account management, or hospitality (luxury hotels, fine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management.

Duties and Responsibilities:

• Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience.
• Develop strong, long-term relationships with VIP customers through phone, email, WhatsApp, and in-person events.
• Create and execute tailored VIP promotions and offers based on individual customer preferences and playing behaviour.
• Monitor VIP accounts to identify trends, opportunities, and potential risks, ensuring optimal retention strategies.
• Work cross-functionally with internal teams (finance, compliance, marketing, customer support) to ensure VIP concerns are handled efficiently.
• Attend and organize exclusive VIP entertainment events, including sports hospitality, fine dining experiences, and luxury trips.
• Track and analyse campaign performance, optimizing future strategies based on engagement and profitability metrics.
• Stay updated on industry trends and player behaviours to contribute insights to marketing and business development strategies.
• This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.

This role requires flexibility, including occasional evenings and weekends, depending on VIP client needs.

Person Specifications:

We are looking for a service-oriented professional who thrives in a fast-paced, high-value customer environment. If you have experience in hospitality, luxury services, or high-net-worth client management, you will find this role particularly rewarding.

• Fluency in German (both written and spoken) and excellent English communication skills.
• Strong ability to build and maintain relationships with VIP customers within iGaming/ Online casino Industry.
• Proven experience in account management, sales, customer service, or high-end hospitality (luxury hotels, fine dining, premium concierge services).
• Ability to understand client preferences and tailor experiences accordingly.
• Strong negotiation skills with a results-driven mindset.
• Exceptional organizational skills, capable of handling multiple clients and requests simultaneously.
• Comfortable working with CRM systems, analytics, and performance tracking tools.
• High attention to detail, discretion, and the ability to handle confidential client interactions.
• Ability to work under pressure and provide proactive solutions to customer concerns.
• A passion for sports, gaming, or entertainment is a plus!

“NetBet is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation,

pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’