IT Support Technician (f/m)

Founded in 2017, AlphaOmega is a dynamic and rapidly growing start-up based in Luxembourg which provides fund registration, regulatory reporting and dissemination services.

AlphaOmega is a tech-driven start-up, we have built a scalable, distributed platform supporting the production of millions of regulatory reports that we develop following a continuous delivery approach. Most of our applications are developed in Python deployed on an OpenShift cluster processing data ingested from a wide diversity of source and stored in our data warehouse built on MSSQL, MongoDB, and S3 buckets.

To support our expansion, we are looking for the ideal candidate for this exciting opportunity as:

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IT Support Technician (f/m)

the job

Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities ? Are you passionate about providing exceptional support and solving technical puzzles ?

Join the dedicated IT Support Team at AlphaOmega, a collaborative group focused on ensuring our technology empowers the entire company. We’re looking for an enthusiastic IT Support Technician to become the first point of contact for our internal users, helping them navigate IT challenges smoothly and efficiently.

At AlphaOmega, we embrace continuous improvement, proactive problem-solving, and teamwork. We value curiosity, service excellence, and a genuine commitment to helping others and professional growth.

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your mission

As An ITSupport Technician, You Will Provide Initial Technical Assistance To Internal Users By Addressing Their Requests And Resolving Daily IT Incidents. You Will Be The Primary Contact For Users, Ensuring Incident Tracking And Escalating Complex Issues To Specialized Technical Teams. You Will Work Directly Under The Supervision Of The CIO

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• Provide initial technical support to end-users via phone, email, chat, or in-person (Helpdesk)
• Identify, diagnose, and resolve common IT issues involving software, hardware, network, and applications
• Install and configure professional computers and phones
• Manage inventory
• Handle technical management and maintenance of the company's equipment
• Prepare and track orders for IT equipment
• Document all interventions systematically in the ticket management tool, ensuring rigorous follow-up until full resolution
• Escalate complex or critical incidents to Level 2 and Level 3 support teams
• Regularly follow up with users to ensure their satisfaction and the complete resolution of incidents
• Guide and support users in daily use of IT tools, fostering their autonomy with recurrent issues
• Actively contribute to the continuous improvement of technical documentation and the internal knowledge base
  
  

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your profile

• A Bachelor’s or Master’s degree in IT or related field
• A first proven experience in IT support
• Strong knowledge of Windows OS, Microsoft 365 applications, and basic networking principles
• Experience in troubleshooting and maintaining end-user devices
• Ability to document technical issues and solutions clearly.
• Strong analytical and communication skills, with the ability to collaborate across teams.
  
  

our offer

At AlphaOmega, we foster a culture of excellence, continuous learning, and innovation.

We Offer

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• A collaborative and forward-thinking work environment where your expertise and ideas matter
• Exciting and challenging projects using modern database technologies and best practices
• Professional growth opportunities through mentorship, training, and continuous learning
• A competitive compensation package including lunch vouchers, health insurance, a pension plan, sport classes, and performance-based bonuses
• The opportunity to work in a dynamic, technology-driven company with a start-up feel and high development standards
  
  

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Additional Requirements

A valid work permit for Luxembourg and a clean criminal record are required

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‍If you share our values: QUALITY – FLEXIBILITY – TEAMWORK and are interested in taking up this opportunity and want to develop your career in a young and dynamic environment, please apply with the form below.

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