Head of Marketing, Sales and Customer Contract Management - Europe

Alliance Green Services (business division of ArcelorMittal Downstream Solutions) provides specialized services to the steel industry focused on innovation to create value, increase safety and lower environmental impact. AGS has the experience, technology and commitment to bring change to an industry with increasing pressure on carbon footprint and valorization of residual wastes.

Alliance Green Services is looking for a Head of Marketing, Sales and Customer Contract Management - Europe located in Luxembourg.

Your mission : 

The Marketing, Sales and Customer Contract Management Manager directs the company's marketing and sales activities in order to increase its visibility and develop its sales. He or she is also responsible for managing customer contracts, ensuring that they are compliant and that commitments are honoured. He is the main point of contact for customers on contractual issues and helps to ensure that customer relations are smooth and efficient.

Your mains tasks : 

• Develop and execute a marketing strategy to increase brand awareness and attract new customers.
• Analyze market trends and sales performance to adjust strategic actions.
• Working with internal teams to align marketing and sales strategies.
• Monitoring marketing and sales budgets and reporting results to management.
• Drafting and managing customer contracts, ensuring that they comply with internal rules and legal requirements.
• Monitoring contract performance, checking that deadlines and commitments are met.
• Manage contract renewals, extensions and amendments in coordination with the sales teams and customers.
• Acting as the main point of contact for any contractual queries or clarifications, and resolving disagreements or potential disputes.
• Working closely with the sales, legal and finance teams to ensure optimal contract management.
• Identifying and anticipating contractual risks and proposing solutions to minimize them.
• Implementing a contract monitoring system and reporting to management.

Your profile :

• 5 years' higher education in marketing, business, management or a similar field, ideally in a technical or industrial environment.
• 5 to 7 years' experience in marketing, sales and contract management.
• Fluency in English, a second language is a plus.

Skills required: 

• Proficiency in office automation tools (Word, Excel, PowerPoint).
• Expertise in marketing strategy and sales management.
• Excellent leadership and team management skills.
• Ability to analyze sales performance and adjust actions.
• Strong contract management and commercial negotiation skills.
• Organizational skills and ability to manage several contracts and marketing campaigns simultaneously.
• Excellent oral and written communication skills.
• Thoroughness and attention to detail to ensure contract compliance and customer satisfaction.
• Ability to manage and resolve conflicts effectively.

Alliance Green Services is committed to building an inclusive workplace that promotes and values diversity and is welcoming of people of all backgrounds. We are convinced that a workforce that feels respected and empowered to bring their full, authentic selves to work will lead the way on innovation and bring agility, perspectives and experiences to contribute to our success.

For us, diversity means a workforce reflective of different cultures, generations, genders, ethnic groups, sexual orientation, nationalities, abilities, social backgrounds and all the other unique differences that make each of us individuals. Inclusion is about creating a work environment where everyone has the opportunity to fully participate in creating business success and where all employees are valued and respected for their distinctive skills, experiences and perspectives.

Our commitment to diversity and inclusion will guide our hiring, our workplace culture and customer service.