System Administrator

Main Responsibilities

The IT Support & Systems Administrator will provide daily technical support to end-users while also managing and maintaining both cloud-based and on-premises infrastructure. This role requires hands-on involvement in IT operations, the deployment of new technologies, and the continuous improvement of the IT environment.

Responsibilities:

• User Support (Level 1 & 2):
• Troubleshooting and resolving hardware and software issues
• Providing on-site technical assistance to users
• Managing support tickets

• Workstation Management:
• Deploying new PCs (imaging, configuration, domain integration)
• Installing and maintaining business and productivity applications
• Enforcing compliance policies via Microsoft Intune

• Cloud & On-Premises Administration:
• Creating and managing virtual machines in Azure
• Administering Windows Virtual Desktop (WVD / AVD) environments
• Managing DNS and firewall configurations within Azure
• Setting and maintaining security and compliance rules

• Network Infrastructure:
• Setting up a new Ubiquiti WiFi network
• Configuring access points, VLANs, and centralized management
• Monitoring and maintaining the local network (LAN/WAN)

• Systems Administration:
• Managing user accounts and GPOs in Active Directory
• Administering Microsoft Exchange Online and SharePoint
• Participating in the roll-out of new IT equipment (PCs, printers, networking hardware)