2789 Cyberspace Operations Admin Specialist

SCOPE OF WORK

The Contractor’s Personnel Shall Deliver The Following Functions

Based on directions from the Service Delivery Manager (SDM) and deputy SDM:

• organize meetings (both in-person but virtual using NATO videoconferencing infrastructure),
• open service requests, change requests and work orders within NCIA and NCSC ticketing and tasking systems,
• pro-active follow-up of existing requests in various systems on a periodic basis
• write emails to stakeholders of the service,
• write and review SoW, contracts and license agreements,
• resource planning,
• writing, editing and creation of SOP/SOI in the NCSC wiki,
• presentation slides preparation.
  
  

Further, the Contractor’s personnel must conduct the following reviews:

A bi-weekly ‘touch point’ between NCSC - Threat Hunting Service Delivery Manager, or any other NCSC personnel designated by NCSC.

SECURITY AND NON-DISCLOSURE AGREEMENT

Any contracted individuals of the Contractor’s personnel must be in possession of a security clearance by their National Authority of NATO SECRET or above. The signature of a Non- Disclosure Agreement between any Contractor’s personnel contributing to this task and NCIA will be required prior to execution.

PRACTICAL ARRANGEMENT

The services will be mainly executed on premise in SHAPE, Mons Belgium.

The services may optionally be executed remotely during part of duration of the contract, given prior written pre-approval from NCSC and only for specific durations. The services can only be executed from NATO member countries.

Daily presence on SHAPE, Mons Belgium is expected to deliver according to performance goals. Maximum 2 travels per month to other locations in Belgium (NATO HQ in Brussels, NCIA offices in Braine L’Alleud) for meetings might be requested. No overnight stay required.

Requirements

The Contractor’s Personnel must meet the following experience, qualities and qualifications:

• Experience of at least 2 years in engaging with highly technical cyber security professionals.
• Experience of at least 2 years in summarizing discussions, identifying relevant points and action items.
• Experience of at least 2 years in coordinating stakeholders at multiple levels (strategic, operational and tactical/technical).
• Experience of at least 2 years in creating work orders, tickets in multiple ticketing systems and following them up.
• Experience of at least 2 years in writing presentation slides for different audiences.
• Experience of at least 2 years in resources planning based on current and projected workload.
• Ability to explain complex technical topics in simpler terms to a non-technical audience.
• Maintain situational awareness of multiple ongoing activities across disparate ticketing systems and coordinating the activities across those.
• Demonstrable existing experience with documenting existing processes using Atlassian Confluence software.
• Experience with Knowledge Management activities; storing and categorizing documents from multiple sources.
• Editing work on SOP (Standard Operating Procedures) and SOI (Standard Operating Instructions).
• Language proficiency in English meets or exceeds the NATO STANAG 6001 Level 3 “Professional Proficiency”.
• The Contractor’s personnel shall be dressed suitably for meetings with high ranked officials. No religious sign shall be worn during such meeting.
• The Contractor’s personnel shall actively collaborate during internal meeting and touch-points discussions to improve the quality of services.
• Strong reporting skills to various levels of seniority.
• Accuracy and attention to detail.
• A previous experience in working for or supporting a military or governmental organization is asset.