IT Control Operator

IT control Operator

Languages: French or Dutch English fluent

Location: Bruxelles

Mission overview:

As part of a 24/7 technical operations team, you will handle various IT tasks and serve as a second-line support contact for IT issues. Your role ensures the seamless operation of the company's infrastructure, systems, and applications for both internal and external users.

Responsibilities:

• Performing maintenance and testing activities by adhering to established procedures and schedules, contributing to system validation and availability.
• Documenting IT issues encountered during shifts, sharing insights with colleagues, and proposing improvements to enhance procedures and documentation.
• Keeping up to date with technological advancements and developments within your domain to maintain expertise and credibility.
• Managing external technicians by validating access, escorting them to designated areas, and ensuring compliance with security protocols and work completion.
• Providing user support based on existing documentation and escalating complex requests to third-line support for efficient issue resolution.
• This role requires analyzing and integrating information, as well as designing solutions for IT issues. You must critically assess data, form well-informed opinions, and draw conclusions to provide optimal solutions. A strong understanding of IT processes, available documentation, infrastructure, and applications is essential for assisting users effectively.
• The position focuses on enhancing existing services, procedures, and methods. Prior experience may be beneficial in driving these improvements.

Profile:

• French/Dutch: Active proficiency in one language (listening, speaking, reading, writing technical documentation), and passive proficiency in the second (understanding, reading).
• English: Active proficiency in reading and writing technical documentation.
• Operating Systems & Cloud: Windows (Server, Workstation, O365), Azure basics, Linux/Solaris
• Virtualization & Infrastructure: VMware, VCS
• Networking & Security: Cisco Nexus, Palo Alto, F5 (BigIP), Firewalls, PKI, Certificates
• Storage: IBM Storwize (V7000, V5000), IBM Flash (FS900, FS9200), IBM SVC (Spectrum Virtualize), Brocade DCX SAN switch
• Backup: Veritas NetBackup, Veritas 5330 Appliances, Oracle SL4000 libraries (T10K & LTO8 tape readers)
• Job Scheduling & Monitoring: CA-Autosys (Workload Management Console), MonitorNow, Jaws (batch job monitoring), Nagios, Icinga
• ITIL Processes & Incident Tracking: ServiceNow (or equivalent)
• Strong team player with a collaborative mindset
• Ability to prioritize tasks and follow through diligently
• Willingness to learn and adapt to new technologies and methodologies
• Experience in large-scale environments with strict regulatory requirements is highly valued.

Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai and morgane.zimmer@cyberr.ai