Help Desk Specialist

EDAN Luxembourg is a Consultancy company, specializing in connecting top-tier talent with roles in the vibrant job market of Luxembourg. With a focus on Information Technology, Finance, and Insurance, we understand the unique demands of these sectors and work diligently to match skilled professionals with the perfect opportunities.

We’re looking for a Luxembourgish speaking IT Helpdesk Specialist (m/f) to join our client in Luxembourg.

Location: Luxembourg

Mode: On-site with teleworking flexibility, aligned with current legislation

Contract: CDI (Permanent contract)

Language requirement: Fluent Luxembourgish, French & English.

Salary: To be discussed.

Responsibilities:

• Provide first-line support to users via phone, email, and ticketing system
• Troubleshoot common technical issues (e.g., internet connectivity, email access, mobile phone setup, printer issues, etc.)
• Escalate more complex issues to the appropriate team while maintaining ownership and communication
• Document all interactions and resolutions clearly and accurately
• Follow up with users to ensure issues are resolved to their satisfaction
• Help maintain knowledge base articles and internal documentation.

Requirements:

• Fluent in Luxembourgish (Applications without fluent Luxembourgish will not be considered)
• Strong communication skills, especially over the phone
• Good written skills for handling email responses and documenting tickets/escalations
• Comfortable with IT basics:
• Using mobile phones (setup, apps, connectivity)
• Managing email clients (e.g., Outlook, webmail)
• Understanding how a PC connects to the internet (Wi-Fi, Ethernet, basic troubleshooting)
• A team player with a customer-first mindset
• Willingness to learn and grow within the IT field

Why Join Us?

At EDAN, we believe that happy employees drive success. As an IT consultancy that truly values its people, we foster a culture of growth, recognition, and collaboration. From quarterly business lunches to celebrating achievements, we ensure your hard work never goes unnoticed.

What We Offer:

• A Rewarding Package that reflects your talent

• Permanent contract

• Continuous Learning

• Career Advancement

How to Apply:

If you meet the qualifications for this role, please apply below or send your CV directly to: anna@edan.lu

*If you know anyone suitable for this opportunity - we provide a REFERRAL BONUS for every hired candidate. Please contact anna@edan.lu

#ITJobs #Hiring #CareerGrowth #TechInnovation #luxembourg #luxembourgjobs #europejobs