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Teamlead Front Office Structured Lease

POSTED ON 4/27/2025 AVAILABLE BEFORE 5/26/2025
ING Belgium Brussels, Brussels Region Full Time
Your Key Responsibilities

Leadership & Management

  • supervise and manage a team of lease professionals to ensure efficient workflow/ support to the sales team and improving customer experience.
  • foster a positive work environment that encourages collaboration, learning and accountability
  • identify training needs and facilitate professional development opportunities
  • monitor team performance and provide feedback and coaching to ensure high standards of output

Operational/Sales Process Management

  • oversee daily operations (=sales support process) ensuring alignment and compliance with organizational goals and standards: you analyze and oversee the proper execution of the operations to be carried out, the procedures to be respected and the deadlines set for correct processing.
  • develop and update standard operating procedures for the sales support tasks
  • facilitate a good coordination and collaboration with the Sales team to understand their needs and provide necessary support

Process Optimization

  • identify and define needs for improvement of working procedures and lead initiatives to optimize sales support and service quality (= reshape the future of sales support)
  • encourage team members to provide input on process changes and foster an environment of continuous improvement
  • collaborate with cross-functional teams to align operational processes with business objectives

, ING Bank

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