CONTEXT
The communication and fundraising MSF Belgium department is organized in 5 different teams: Information and Media, Engagement and Acquisition, Face to face Acquisition, Supporter Loyalty and Strategic Partnerships. To achieve the objectives, those teams develop strategies translated into actions that need to be supported by strong and future proof tools and solutions.
That’s why we are creating a new Communication and Fundraising Support and Solutions Team which will be responsible for the product ownership of the CRM, the Donors Hub, the Website, the digital payment platforms (and other smaller products and solutions) as well as for the Data Analysis.
As CRM Product Owner, you manage and optimize our CRM platform, primarily HubSpot, to increase donor engagement, improve the efficiency of fundraising campaigns, and ensure a smooth, personalized donor experience. You focus on delivering effective CRM solutions, working closely with a collaborative team to drive the success of our fundraising efforts.
Under the supervision of the Support & Solutions manager, you will join this new team, composed by a Fundraising data manager and a Donors hub product owner, and you will play a key role in optimizing our fundraising efforts and supporting our mission.
MAIN RESPONSIBILITIES
Management of the HubSpot CRM platform
Manage the daily operations of the HubSpot platform, including configuration, maintenance, and optimization of tools for fundraising (email automation, segment management, workflows, reporting, etc.), and collaborate as needed with other product owners (website, payment platform, donor database, etc.) when there is a connection to HubSpot
Work with IT and support teams to integrate HubSpot with other tools/systems to ensure optimal data flow
Cleaning the HubSpot database
Implement regular checks and data cleaning (duplicates, incomplete information, etc.)
Optimize the data import process; coach users on best practices for data completion to maintain a high level of data quality
Data analysis and reporting
Continuous improvement
Identify and implement new CRM features or processes to enhance the efficiency of fundraising operations and contact management
Translate functional needs into system requirements and/or data solutions within our existing technology (or recommend additional tools)
Training and daily support for internal teams
Train teams on best practices for using the HubSpot CRM platform and on new features or processes. Create and update documentation and processes related to CRM
Provide technical support: respond to internal team queries with the assistance of HubSpot support or a certified external HubSpot provider (if necessary)
Project management:
CONDITIONS
Expected starting date: As soon as possible
Location: Brussels (Belgium)
Contract type: open-ended contract – full-time – Maximum 50% homeworking possible per week
Salary according to MSF-OCB HQ grid
Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
Adhere to the MSF Behavioral Commitments
Deadline for applications: 9th of April
HOW TO APPLY?
➢ Submit your application via the 'Apply here' button on the vacancy page
➢ You will be directed to the online application form for this position
➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload
Only shortlisted candidates will be contacted.
MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.
Demo
Remote in Brussels,
Full Time