Global Product Specialist Nephroflow

We are looking for a Global Product Specialist who is passionate, agile, and customer-focused to join us in our Product Management team, based in our Mechelen and Brugge offices in Belgium.

About the role

You will be working in a team that is responsible for implementing projects, coordinating with international customers, and ensuring timely project delivery. You will develop an in-depth understanding of our dialysis software solutions and collaborate closely with various teams to accelerate the international implementation of Nipro’s NephroFlow dialysis management software (NephroFlow Product Suite - Dialysis management software | Software for dialysis clinics)

What you’ll do

Implementation services (50%)

• Onboard new customers: Co-create project plans and follow up
• Coordinate technical tasks performed by specialists (server installation, testing of integrations)
• Provide product training and technical advice to team members and end users
• Support and work alongside local and regional product specialists during project deployments
• Implement and validate workflows
• Provide support and guidance before, during, and after go-live

Customer engagement (25%)

• Visit centers using NephroFlow to evaluate user satisfaction
• Provide training for software upgrades
• Gather and analyze customer feedback for product enhancements
• Join account managers in customer visits to upsell new software modules and features
• Work with the marketing team to develop effective product marketing strategies

Pre-sales (25%)

• Provide technical pre-sales support (product demonstrations, sales presentations, solution design)
• Develop and exchange best practices with local product specialists, partner success team, and project managers
• Monitor market trends and competitor products to inform product development and marketing strategies
• Execute market and project analysis to understand market requirements

What you’ll need

• Master’s degree in Biomedical Engineering, Business Administration, or a related field
• Proven experience as a Product Specialist, preferably in the healthcare software industry
• Knowledge of regulatory requirements in the healthcare industry
• Strong communication and interpersonal skills, technical proficiency with software products, and the ability to work independently and responsibly
• Strong drive, passion, dynamism, accountability, and willingness to make things happen
• Fluent in English & French; Spanish is a strong asset
• Willingness to travel internationally as required (50%)

Why you should apply

You will be joining a growing company that is developing value-based solutions to change the trajectory of care for nephrology patients.

Nipro’s NephroFlow is revolutionizing the way dialysis treatments are prepared, executed, and followed up.

You will have a significant impact on how our software is implemented and how we are improving patient care in collaboration with a multitude of internal and external stakeholders.