Are you an inspiring leader with a passion for team development, customer satisfaction, and change?
As Team Leader Customer Care Employee Benefits, you will lead a team of 20 motivated colleagues in insurance administration. You are not only a coach and motivator, but also a driving force behind change and continuous improvement. In a context of transformation, you actively contribute to building more efficient processes, enhancing customer focus, and shaping a future-oriented way of working.
What does your role as Team Leader Customer Care Employee Benefits look like?
Inspire your team to achieve shared goals and grow together, even in a changing environment.
Support your team members in their professional development and create an environment in which they can thrive.
Take the lead in transformation projects and promote a culture of continuous improvement.
Actively work on process optimization to improve efficiency, quality, and customer satisfaction.
Ensure excellent customer service and monitor the quality of the customer experience across all touchpoints.
Promote collaboration with other teams, such as Sales, to create impact beyond silos.
Encourage a proactive mindset within the team, where change is seen as an opportunity.
Live the NN values Care, Clear, and Commit, and inspire others to do the same.
What makes you the ideal candidate for our team
You hold a Master’s degree or have equivalent experience.
You have experience in the insurance sector, preferably in second-pillar life insurance.
You have at least 5 years of experience managing a team.
You have excellent written and verbal communication skills, with a very good knowledge of Dutch and French, and a good command of English.
You are open to new ideas and technologies.
You know how to build, motivate, and communicate a vision to a team.
You work proactively on customer-oriented solutions with a focus on innovation.
You can maintain an overview while also managing the details necessary to successfully complete projects.
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!
What you get with NN
Your attractive salary package is supplemented by some attractive fringe benefits such as
To discover your talents, develop them further and build on your career, you will receive
a diverse range of training courses
a comprehensive onboarding
workshops, coaching & well-being services
opportunities for internal mobility
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.
Do you see a job as a Teamleader Employee Benefits ?
You are more than welcome!
Press “Apply now” at the top and make today your lucky day.
Demo
Brussels,
Full Time