IT Support Engineer

IT Support Engineer

Are you an experienced IT Support Engineer looking for an exciting opportunity in Brussels? My client, a highly respected government body known for its commitment to excellence and innovation, is looking for a skilled IT professional to join their team on an initial 1-year contract, with hybrid working arrangements.

Your Role:

As an IT Support Specialist, you will play a key role in providing top-tier technical support, ensuring the smooth operation of IT services, and resolving user issues efficiently. Your responsibilities will include:

• Incident and problem management – acting as a service desk agent, incident analyst, and problem analyst
• First and second-line IT support – offering both remote and on-site assistance
• Tracking and documentation – recording incidents, problems, and requests while maintaining operational procedures
• System reconfiguration & installations – assisting with PC setups and troubleshooting
• Application testing & administration – ensuring systems run smoothly and liaising with administrators
• Knowledge sharing – drafting technical content for the internal knowledge base

What We Are Looking For:

• Minimum 3 years of IT Support experience
• Fluency in English & French (both written and spoken)
• Strong problem-solving and analytical skills
• Broad IT knowledge and ability to work autonomously
• Excellent knowledge of MS Office applications and Windows environments
• Understanding of mobile platforms and core mobile applications
• ITIL V4 Foundation Certification (or willingness to obtain within the first 3 months)