Service desk operator

Job Description

Who are we looking for?

At Proximus NXT we are looking for a service desk operator for ASTRID. ASTRID is the operator of the national radio communications, paging and dispatching network designed for emergency and security services in Belgium. To guarantee the excellence of their services, they are looking for a Level 1 Service Desk Agent.

What do we expect from you?

You will catch the technical incidents (via monitoring and/or customer call), dispatch and coordinate the resolution of these cases.

Your responsibilities

• You are responsible for first line and perform remote tasks
• You are the first point of contact for external (& internal) customers for all IT-related questions asked
• You ensure that all calls are carefully logged, analysed, assigned, answered and resolved within the set standards, procedures and SLA’s
• You follow up on the open incidents and where necessary you engage the underlying support groups and/or business partners, you are responsible for communication to the end user