Solution Architect

JOB SUMMARY:

RightCrowd’ s Solution Architect plays a key role in our project delivery team by implementing our solution and coordinating integration with other products. Collaborating with our customers, through the project from building initial technical requirements to installation and user acceptance testing, the Solution Architect ensures a smooth roll out for the customer. Leading the technical relationship with the customer, this role helps manage scope, direction, and technical delivery of the project.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Work collaboratively with the customer’s project team to support key project outcomes, focusing on the technical delivery of our solution.

Drive quality requirements from the customers and ensure excellent customer communication.

Manage the customer expectations for timelines and requirements as the technical lead ensuring change and scope are controlled appropriately.

Develop, design and document project collateral including technical requirements, technical and functional specifications, and acceptance testing cases.

Conduct regular meetings with clients liaising with other internal resources to obtain updates and input as necessary.

Perform user acceptance testing using solid organizational skills including attention to detail and multi-tasking skills.

Perform implementations and configuration of systems.

System Administration and Active Directory troubleshooting in Windows focusing on SQL Server and IIS.

Level 3 Support and mentorship for more junior members of the team.

KNOWLEDGE/SKILLS/ABILITIES:

Experience with Physical Identity and Access Management (PIAM) solutions/technology is highly desirable

Lenel OnGuard, Honeywell, CCURE, Gallagher, Genetec, Pacom GMS, HID, etc

Strong knowledge of software and hardware systems and troubleshooting techniques.

Excellent analytical, problem-solving, and communication skills.

Solid experience with:

Microsoft Windows Server

MS SQL Server T-SQL and internals

Active Directory

C#, JAVA, .Net

Networking

IIS

Public cloud

SSL

Scripting experience with one or more scripting languages including SQL or Powershell.

Active Directory Administration and Integration Experience (SSO)

OpenIDConnect (OIDC)

SAML

Entra ID

Web Services Administration and Experience.

Experience with upgrading, installing, and configuring applications as well as Windows and Cloud environments.

Knowledge of Azure, Grafana, Argo, Kubernetes is highly desirable.

Criteria for standout candidates:

Average or better SQL skill level

Must be willing to work US based hours (mostly) and good communication skills.

Applications background (broad knowledge is good). Strong troubleshooting skills.

Here’s some extra things that will make them stand out as star candidates:

Experience installing/deploying/configuring or even just knowledge of/integrations with PIAM solutions/technology (e.g. someone who has previously worked as an integrator). If they’ve even heard of PIAM that’s a bonus!

Has experience with application integration (Extract Transform Load), SQL, web services, data migrations

Has heard of RightCrowd or worked with us before

Broad IT knowledge (servers, databases, networks, troubleshooting, security, SSL, SSO, etc)

Some exposure to Azure, Grafana, Argo, Kubernetes

Experience working with large global organizations in tech, energy, natural resources, manufacturing, financial, etc industries

Able to communicate with functional/IT people in client organizations and also with internal dev/eng/technical folks.