Helpdesk Technician(SAN777)

Job Description

Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.

• A Helpdesk Technician provides technical support and assistance to end-users by troubleshooting hardware and software issues, resolving problems, and offering guidance on the use of systems and applications.
• This role serves as the first line of support, ensuring that technical issues are resolved quickly and effectively, maintaining smooth operations within the organization. Key Responsibilities:
• Respond to user inquiries and service requests via phone, email, or ticketing systems.
• Provide troubleshooting and support for hardware, software, and network issues.
• Diagnose and resolve issues related to operating systems, applications, and network connectivity.
• Escalate complex technical problems to higher-level support teams as needed.
• Document all support requests, resolutions, and follow-up steps in the ticketing system. Technical Skills:
• Windows
• MacOS
• Linux
• Microsoft Office
• DNS
• DHCP
  
  

Hiring Team Member

Avula Srivalli

Recruitment Coordinator

• LinkedIn
• Mail