User Documentation and Training Specialist

Join Serbyte IT!

We are Serbyte IT, a young and dynamic company within the multinational group Seidor, and we are looking for a User documentation and Training specialist with at least 15 years of experience.

Tasks

• Design, prepare, and deliver basic training courses, and update these courses with each new version of the applications for all users in the Directorates-General (DGs) and Cabinets.
• Develop and update training materials, including writing user manuals, course scripts, FAQs, creating e-learning videos, online help, writing web pages, testing new application versions, in close collaboration with application managers and project managers.
• Provide first-level training support to users, primarily via email and phone.
• Interact with stakeholders (clients, users, project managers, and developers).
• Conduct tests when requested by the project manager.

Requirements

✅Ability to work efficiently and quickly, strong organizational and time management skills, autonomy, presentation of technical and business content, adaptability to changing technologies, and technical document writing skills.

✅Advanced level of English and French

✅Very good knowledge of Microsoft Office.

✅Experience in writing training documentation (manuals, quick guides, FAQs, tutorial videos).

✅Proven experience in user support.

✅Knowledge of tools such as GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia.

Benefits

• Permanent contract.
• Full-time position.
• Flexible working hours.
• On-site work option.
• 23 days of annual vacation.
• Free internal training.

At Serbyte IT, we believe in the potential of our team and foster a collaborative work environment, offering professional development opportunities, continuous training, and valuing work-life balance.

Join our team and contribute your talent to the success of exciting and challenging projects!