Business Analyst

DESCRIPTION OF THE TASKS

• Content migration support: Developing and executing migration plans, coordinating with content owners, and ensuring the successful transfer of content to the K4P platform (Drupal).

• Requirements analysis: Gathering and analysing user feedback and requirements and providing recommendations for platform improvements and new features.

• Collaboration with development team: Working closely with the K4P development team to prioritize and implement new features and functionalities, and to resolve technical issues.

• Technical support: Providing first-line technical support to K4P users, responding to queries, and resolving issues in a timely and effective manner.

• User training and support: Developing and delivering training materials, user manuals, and guides to support K4P users, and providing ongoing technical assistance and guidance.

KNOWLEDGE AND SKILLS

Following skills and knowledge are required for the performance of the above listed tasks:

• Very good knowledge of content management systems, in particular Drupal

• Experience in business analysis and technical support

• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and develop effective solutions

• Capability to write clear and structured technical documents

• Strong organizational and time management skills, with the ability to prioritise tasks and meet deadlines

• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical audiences (users, developers, and other stakeholders), leveraging M365 collaboration tools like Teams and SharePoint Online

• Ability to give business and technical presentations

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Drupal

• M365 tools – in particular Teams and SharePoint Online

Following specific expertise is an advantage for the performance of tasks:

• Maps (Webtools)

• Highcharts (Webtools)

• PowerBI

• ArcGIS

• Tableau

• QLIK

• D3