Technical Support Expert

Company Information

Our client specialisesin biomolecular separation instruments and clinical analysers offering a comprehensive range of products, including analytical HPLC and automated immunoassay analysers. With a global presence, they serve clients across various sectors, including biotechnology and pharmaceuticals. They are now looking for a IVD or HPLC Field Service Engineer to join the team!

Job Overview
As a Technical Support Expert, you will be the primary contact for their distributor in the Middle East and Belgium playing a key role in supporting their Field Service Engineering Teams with your expertise. Your responsibilities will include assisting with interventions, providing training, and offering direct support to field personnel. Full training is provided!

Responsibilities

• Provide technical support to Middle East distributors, escalating and coordinating with RSMs as needed.
• Train and mentor new Field Service Engineers.
• Develop training guides and expertise documentation
• Implement a structured and rolling support system for distributors.
• Offer guidance and assistance related to MIR (Machine Incident Reports), risks, and vigilance procedures.
• Support the development of tools to enhance stock management efficiency.

Person Specification

• 3 years as a Field Service Engineer working on HPLC, In-Vitro Diagnostics
• Fluency in English and French is Ideal
• Comfortable with frequent traveling across Belgium and the Middle East
• Strong customer support experience is preferable

Package

• Salary Dependent on Experience
• 8%-15% Performance Bonus
• Company Vehicle
• Company Credit Card
• Pension Scheme
• Travel Insurance
• Life Insurance

Job Types: Full-time, Permanent

Pay: €40.000,00 - €100.000,00 per year

Application Question(s):

• Are your a Field Service Engineer?
• Do you have a background in either HPLC or In-Vitro diagnostics?

Willingness to travel:

• 75% (Preferred)

Work Location: On the road