Incentives Marketing Operations Professional

Starting hiring base salary CAD $40,500 – $50,500 / USD $38,000 – 48,000*

Plus Bonus, Equity & Benefits

• Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

What you will be doing:

Key responsibilities include:

• Create and track all operational requests through to resolution:
  • Support in managing day to day incentive escalations on behalf of GE Appliances
  • Provide summary escalation reporting directly to GE Appliances
  • Support and provide training on operational processes where applicable
• Support Program Intake processes (New and existing programs)
  • Provide operational support and training to all ASM's
  • Collaborate with brand teams to ensure program launches are on track
  • Create and maintain workback schedules
• Support Technology requests
  • Provide oversight on technology requests
  • Attend and support technical meetings
  • Provide oversight and support for SPIFF planning tool
• Reporting
  • Support internal GE Appliances stakeholders with reporting requests
  • Support internal GE Appliances stakeholders with training on reporting functionality
• Marketing requests (Intake, Support, Follow up)
  • Support internal 360 team members with marketing calendars and workback schedules
  • Support GE Appliances marketing calendar by communicating with 360 marketing teams
• VIP/Client Support
  • Collaborate with 360 GE Appliances VIP team to support process improvements
  • Support training initiatives with 360 teams
  • Support training for all GE Appliances stakeholders
• Customer Care (Training, Support, Follow Up, Reporting)
  • Support and organize ongoing training with the 360 customer care team
  • Provide scorecard reporting to the GE Appliances team as required
• Support cross functional communications and updates within GE Appliances
• Support with the maintenance of all NPS and support scorecards
• Update and support with maintenance of all documentation
• Attend and support with all operational/marketing focused calls

What will you bring to this role:

• Strong attention to detail
• Knowledge of MS office suite
• Reliable, team player
• Ability to assess data analytically and obtain a granular understanding of on-going programs
• Strong interpersonal skills
• Reviews tasks at hand with an analytical lens to realize operational efficiencies

Why 360?

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.