Office Administrator (SEASONAL CONTRACT March to October)

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

MAJOR RESPONSIBLITIES:

• Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
• Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
• Prepare bank deposit for cheques received, process credit card payments and allocate funds
• Resolve account issues
• Manages customer files; Ensures filing is current
• Ensure follow up calls are complete to guarantee customer satisfaction
• Assist in month end duties
• Coordinate Route Manager schedules
• Contact customers or send reminders to schedule their next service appointment
• Offers support to Branch staff as directed by his/her Manager

SKILLS AND EXPERIENCE:

• One or more years of customer service related experience
• Written and verbal communication, interpersonal and support skills
• Able to use all related hardware and software
• Inside sales experience an asset
• Strong organizational skills
• Team player
• Strong attention to detail and high level of accuracy