Associate, Office Administration

"To apply for this position, please go to https://careers.acera.ca/job-invite/4382/ and complete an online profile/application."

We put our people first. As an employer of choice, Acera Insurance, formerly CapriCMW Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.

Job Details

Status: Full-time, permanent

Location: Kelowna, Hardy

Pay Range: $38,000-$47,000 per year

Job Summary

We are currently recruiting for a Full-Time Associate, Office Administration working reception and the mailroom at our Kelowna, Hardy location. The Associate, Office Administration provides a positive experience for any client or Acera team member who walks or calls into the office. Reception is the first point of contact for clients and is accountable for welcoming clients and navigating their inquiries. The Kelowna Hardy mailroom functions as the central mailroom for Acera BC servicing 17 offices across BC and one in both Ontario and the Yukon. The successful candidate will have strong organizational and problem-solving skills and work well in a fast-paced environment.

Roles & Responsibilities:

Reception:

• Welcomes visitors by greeting them in person or on the multiline phone system.
• Answer or referring inquires; trouble shooting for any urgent calls
• Daily set up of reception desk; lights on, log in, check voice mail box and record important messages to be forwarded
• Organizes courier deliveries, appointments, premium payments and walk ins.
• Maintains office space and kitchen supplies
• Booking meeting rooms and IT requirements as requested
• Maintaining coffee stations by cleaning and stocking

Mailroom:

• Shipping mail items with various couriers such as Canada Post, ICS, Purolator, and Loomis
• Receiving and distributing incoming mail items from various couriers.
• Sorting and distributing paper insurance policies into specific categories
• Scanning paper Commercial Lines policies and attaching them in CRM
• Downloading electronic policy files from various online platforms and attaching them to the client files in Epic
• Supporting team members with print/mailing requests as needed
• Ordering shipping and office supplies as needed
• Managing Iron Mountain and archived files

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

"To apply for this position, please go to https://careers.acera.ca/job-invite/4382/ and complete an online profile/application."

Job Types: Full-time, Permanent

Pay: $38,000.00-$47,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In person