General Manager

Responsibilities:

We require an absolute go-getter who would not settle for anything other than the best in class. Company is looking a leader who will find ways to make things happen. Compensation ( which includes performance linked bonus ) will be good enough to attract the best talent.

Candidate should possess strong leadership and communication skills, business acumen, and a commitment to delivering a safe and enjoyable experience for guests while achieving financial goals.

1) Overall Operations Management

• Assume responsibilities for the day-to-day operations of the trampoline park.
• Implement and enforce policies and procedures to maintain a safe and enjoyable environment for guests and employees.
• Supervise and coordinate all activities, including trampoline areas, party rooms, and all other attractions.

2) Marketing and Sales:

• Conceptualize and implement effective marketing strategies to attract new customers and retain existing ones.
• Develop promotional events and partnerships to increase park visibility.
• Assume responsibility for the sales performance and implement strategies to achieve all revenue targets.

3) Staff Management:

• Recruit, train, and manage a team of staff members, including supervisors, front desk personnel, event coordinators, and maintenance staff.
• Conduct regular staff meetings, training sessions, and performance evaluations.
• Foster a positive and collaborative work environment, ensuring highest levels of employee morale and motivation.
• Create schedules and assign tasks to staff members.

4) Customer Service:

• Ensure exceptional customer service is consistently provided to all guests.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Implement strategies to enhance the overall customer experience and encourage repeat business.

5) Financial Management:

• Develop and manage the trampoline park's budget, including revenue and expense forecasting.
• Monitor financial performance and implement cost-control measures to maximize profitability.
• Oversee cash handling procedures and ensure accurate financial reporting.

6) Safety and Compliance:

• Implement and enforce safety protocols for both guests and staff.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and sanitation.
• Conduct regular safety inspections and maintain all documentation.

7) Facility Maintenance:

• Oversee the maintenance and cleanliness of the trampoline park.
• Coordinate with maintenance staff to ensure all equipment are in good working condition.
• Implement preventive maintenance programs to minimize downtime.

8) Inventory Management:

• Manage inventory levels for supplies, merchandise, and concessions.
• Implement systems to track inventory, reorder supplies, and minimize waste.

9) Event Coordination:

• Coordinate and oversee birthday parties, group events, and other special activities.
• Ensure efficient scheduling and execution of events.

We offer competitive compensation based on experience and performance. This is a full-time position with opportunities for career growth within our organization. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please apply with your resume highlighting your relevant experience.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Morning shift
• On call

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• family entertainment center: 4 years (required)

Language:

• English (required)

Work Location: In person

Application deadline: 2024-06-08
Expected start date: 2024-06-17