Quality Assurance Analyst

Scope of Position

The Quality Assurance Analyst (QA Analyst) role is to develop and establish quality assurance standards and measures for the IT services within the organization as relates to the core banking system and related systems. The role gathers and analyzes data in support of business cases, proposed projects, and systems requirements. Responsibilities include writing test plans and test cases for tracking defects and fixes in software application development. The QA Analyst will apply proven analytical and problem-solving skills to help validate processes.

QA analyst uses their thorough understanding of Alterna’s banking business to performs test responsibilities, conducts internal banking related audits and is accountable for ensuring established standards and procedures adherence and are compliant to Alterna’s regulations. The QA Analyst monitors application development activities and participates in reviews of requirements.

Major Responsibilities

• Functional, system integration and user acceptance testing which includes test planning, creation of test cases and test data, test execution and verification of test outcomes
• Develop and establish quality assurance measures and testing standards for new applications, products and/or enhancements to existing applications throughout their development/product lifecycles
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
• Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Cultivate and disseminate knowledge of quality assurance best practices.
• Ensure that testing activities allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify existing or potential issues.
• Collaborate with software/systems personnel in application testing such as system regression and acceptance testing methods.
• Troubleshoot and support application enquiries or system issues.
• Make recommendations for improvement of applications.
• Communicate test progress, test results and other relevant information to project stakeholders and management.
• Ensure plan and script modification to the production environment meet the system and user requirements and adheres to information technology standards and procedures while adhering to the change control process of the Alterna Savings/Bank.
• Define appropriate test environment and data for test purposes.
• Responsible for providing/writing associated documentation to go in the QA Analyst repository.
• Reports and escalates issues of concern or risk to the Manager
• Assist with training development and support as required.

Expectations / Outcomes

• Provide subject matter expertise and meet project timelines and deliverables
• Demonstrate willingness to take on additional activities as requested to move the project forward
• Demonstrate consistent high-quality deliverables

Contacts

• Alterna Staff at all levels and departments
• Consultants working for Alterna
• 3rd party suppliers

Qualifications

• Post-secondary degree/diploma, computer programing, or business administration
• 3 years equivalent work experience in a similar role
• Certification in Testing or Quality Assurance, business analysis, systems analysis an asset
• Minimum of 3 years related experience in a financial institution
• Experience with core software applications, including Wealthview, Verafin, DevOps, HP- ALM, SharePoint, an asset
• Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software as asset
• Job requires manual testing experience
• Extensive practical knowledge in importing data for use in report software, spread sheets, graphs, and flowcharts
• Considerable hands-on experience with computer systems i.e., Banking system, online banking, telephone banking etc.
• Working with cloud infrastructure is an asset
• Agile testing experience is an asset
• Programming languages: Microsoft Visual Basic 5.0, SQL.
• Databases: Microsoft Access, MS SQL.
• Automated Testing Tools such as Selenium, Power Automate, Desktop Flows are desirable

Key Skills and Competencies

• Superb communication skills and ability to communicate ideas in both technical and user-friendly language
• Ability to deal effectively with people at all levels within and outside of the organization
• Keen attention to detail
• Proven ability to meet deadlines and work under pressure
• Excellent documentation skills
• Proven project management skills
• Ability to exercise
• Professional and flexible, can work independently, in an accurate manner.
• Excellent organizational and time management skills.
• A commitment to quality and continuous improvement.
• Personal suitability, including tact, discretion, and judgment
• Proven data analysis, data verification, and problem-solving abilities

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking™ for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

Working at Alterna

We are incredibly proud of our corporate culture of Integrity, Respect and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.