Pre-Planning Director

How often do you have the opportunity learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About this role:

As a Pre-Planning Director at Rideau Memorial Gardens located in Dollard-des-Ormeaux, Quebec, you will develop customer relationships to pre-arrange funerals and related cemetery products and services. You can take pride in knowing your work directly supports families as they arrange for the significant milestones ahead. Helping others move forward with confidence is rewarding work that you can feel good about. You’ll be using your skills and expertise to make a positive impact for people in your community.

If you want to grow your career while making a difference in the lives of others, keep reading.

Job Type: Full Time, Permanent

Key Qualifications and Demonstrated Abilities:

• A valid driver's license, vehicle and clean driving abstract are a mandatory requirement for this position.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Possess exceptional interpersonal and communication skills; verbal, written and presentation.
• Demonstrates strong customer service skills with the ability to partner will all levels of the organization.
• Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities:

• Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
• Generating lead sources by following-up on all referrals, walk-ins and mail drops.
• Presenting to community organizations, and hosting seminars and mall shows, notifying agencies and special groups about the pre-need programs and reviewing all files.
• Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
• Participating in funeral home and cemetery staff and management meetings, communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
• Other duties or special projects as required.
• Preferred languages: Filipino “Tagalog”, Saudi, Lebanese, Egyptian, “Arabic” Language and Caribbean culture – Jamaica, Antigua, Barbados etc.

About us:

At Arbor Memorial, your career can mean more. As compassionate partners in each unique experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.