Demo
Who Are We
The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.
About the Team
BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative, and supportive team environment will see your knowledge and skills thrive to unparalleled levels.
About the Role:
Reporting to the Regional Manager, the Store Manager would be required to have a thorough understanding of the industry, practical business fundamentals, and inventory management practices. This is a high-profile position with regular contact with the public, deals with complex customer service issues (Such as shoplifters, etc.) that often require mediation, diffusion, and correction with the ultimate goal meeting or exceeding the needs of the customer.
The Store Manager guides other leaders to inspire top performance from their teams by providing leadership and direction to create a high-performing work environment that maximizes sales, controls costs through effective resource planning and inventory control and maintains a high level of customer centric focus.
The Store Manager seeks solutions and results that improve processes and surpass standards to drive the business in the BC Liquor Store. This position fosters growth amongst staff by providing coaching and encouragement with clear communications and builds success for the business by encouraging team members to consistently provide exceptional customer service and drive results.
As the Store Manager, you will:
· Lead a team of Assistant Manager, Store Supervisors, and Full Time and Part Time employees in delivering service standard and behaviors for exceptional customer service. Deliver service excellence to the public by ensuring the retail environment and merchandising practices meet and surpass standards to drive the business and promotes the LDB BC Liquor Stores through unparalleled customer service.
· Be accountable for store financial performance, meeting or exceeding sales targets while controlling expenditures by leading and motivating team members to achieve operational targets and maximize sales revenue.
· Drive the business through actively monitoring and prioritizing KPI’s, focusing on the performance development of the Assistant Manager, Supervisor, and Front-Line Staff, and the execution of the BCL service standards.
· Be responsible for inventory management.
· Hire, onboard, train and develop all team members, including the store supervisor.
· Implement visual presentation plans and standards with daily visual merchandising walk-throughs with key staff members.
· Lead Labor Relations matter in the store, monitor occupational health and safety of staff, and manage absenteeism.
· Complete other duties as operationally required.
Qualifications
Education and Experience:
· Secondary (high) school diploma or equivalent certificate.
· A minimum of 1 year of recent* experience as an Assistant Manager or Supervisor of a customer-facing, service environment.
· Experience must include direct accountability for achieving and driving sales.
Preference may be given to those candidates with any of the following:
· Experience working in a retail or hospitality environment.
· Experience in an environment with annual sales in excess of $1 million.
· Experience with KPIs and visual presentation standards.
· Degree, diploma or certificate in business or retail management OR successful completion of a supervisory/leadership course.
*Recent experience is defined as occurring within the past 5 years. Experience must be in a confirmed position and not in a relief capacity.
Compensation and Benefits Package:
The salary range for this role is $64,123.59 - $72,674.35 per annum. We understand that attracting top talent requires more than just offering a job—it requires providing a comprehensive benefits package that supports not only the professional growth of our employees but also their overall well-being and work-life balance. Here are some of our highlights:
· Extended health and dental benefits
· Paid time off – 3 weeks to start.
· BC Pension Plan
· Parenthood top-up
· Free employee fitness centre and recreational basketball court with equipment at Head Office
· In-house Kinesiologist
· Employee and Family Assistance Plan – free, confidential, and easy to access.
· Invest in your future with our professional development programs, including tuition reimbursement, access to specialized courses, and support for obtaining professional designations.
· Plus, more!
Application instructions:
To be considered for this position, your application must clearly demonstrate how you meet the qualification in the job posting. Applicants must meet the requirements as described below to be considered:
· A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
· Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Note: Applications will only be accepted via the BC Public Service Recruitment System until July 11, 2024, at 11:00pm Pacific Time. For full details about this position and to apply online visit: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/114309
Job Type: Full-time
Pay: From $64,123.59 per year
Schedule:
Work Location: In person
Expected start date: 2024-09-03