Demo
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
OVERALL PURPOSE:
The primary purpose of this position is to provide first rate customer service to the public on the trains and in the stations. The position is responsible for customer assistance, fare inspection, passenger counts, limited mechanical/electrical fault correction, emergency response, security, and minor custodial functions.
Manual operations of trains during some emergencies and disruptions are a key function of this position. Successful completion of training and testing for manual operation of trains is a requirement of the job.
For faregate monitoring only, additional duties include faregate monitoring, activation of all faregates, and receiving customer assistance calls from either Brentwood monitoring station or Sea Bus North at Lonsdale Quay.
EDUCATION:
High school graduation or equivalent.
Valid Class 5 BC driver’s license.
First aid training to St. John’s standard level or better is preferred.
Additional experience for faregate monitoring duties only: Basic computer skills, including typing.
EXPERIENCE:
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to understand and follow oral and written instructions.
Demonstrated ability to deal courteously and effectively with others.
Solid customer service skills.
Additional experience for faregate monitoring duties only: Demonstrated knowledge and experience in SkyTrain field operations.
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Note: Please be advised that only shortlisted candidates will be contacted and invited to participate in a hiring event on Saturday, April 06th, 2024 and if they proceed to the next steps, they will be invited to attend a second hiring event on Saturday, April 27th, 2024.
25-30 hours
This is a part-time, permanent position.
Wage: $39.68 per hour
Please note: All new employees will be subject to a 6-week trainee rate at 75% of the hourly rate with the remainder of the first year at 90% of the hourly rate.
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: February 26, 2024
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.