Director, Operations

Job Description

Who we Are

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR . Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Summary

The Director, Operations supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs throughout the account.

Key Duties & Responsibilities

Facility Management Programs

• Represents the account at cross-account leadership council and collaborates with account leaders and other relevant concerned parties to review, develop and refine facility management programs along with related processes and technologies in order to achieve efficiency gains and ongoing operational excellence
• Leads the implementation of facility management programs and program enhancements for the assigned account and drives consistency in program execution throughout the account
  
  
  

Cost Savings

• Leads the assigned account team in the continuous identification of cost savings opportunities for the account and the client
• Identifies, recommends and executes opportunities to reduce and/or consolidate services to the General Manager and the client
• Recommends, develops and executes cost savings opportunities
• Develops implementation plans and leads the implementation of cost savings initiatives for the assigned account
  
  
  

Client Satisfaction

• Identifies, recommends and implements programs to achieve greater client satisfaction. Programs may include but may not be limited to communication and innovation
• Collaborates with account leaders from different accounts to review, develop and refine related programs to enhance client communication and satisfaction
• Leads the implementation of related programs for assigned account
  
  
  

Service Delivery – Performance Management

• Accountable for collaborating with account senior management and relevant concerned parties to ensure service delivery performance objectives are met
• Conducts a high level review of the programs to ensure that all requirements are delivered as per the master services agreement
• Identifies shortcomings in service levels and provides recommendations to enhance performance
• Collaborates with account senior management to develop and implement action plans to remediate performance gaps
• Collaborates with relevant concerned parties to ensure all capital planning requirements are identified, budgeted and recommended to the client
  
  
  

Third Party Service Providers – Performance Management

• Accountable for performance management of third party service providers through activities including but not limited to establishment and measurement of key performance indicators, and regular business reviews
• Collaborates with Procurement team to lead contract development and review for all third party providers for the entire account
  
  
  

Knowledge & Skills

• Expert level knowledge and application of facility management best practices
• Minimum of 10 years of relevant work experience
• Community college diploma or equivalent training
• Exceptional leadership skills and ability to influence without authority
• Exceptional communication, influence, persuasion and negotiation skills
• Exceptional program implementation and management skills
• Skilled at identifying opportunities, issues and solutions
  
  
  

Licenses and/or Professional Accreditation

• One or more of the following would be considered an asset
• Certified Facility Manager from International Facility Management Association
• Certified Property Manager from Institute of Real Estate Management
• Facility Management Administrator Designation from Building Owners and Managers Institute
• Real Property Administrator Designation from Building Owners and Managers Institute
  
  
  

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR . Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.