Demo
Job Description
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support the delivery of quality patient care.
Main Job Duties and Responsibilities
– Greet patients
– Register patients according to established protocols
– Assist patients in completing all necessary forms and documentation, including medical insurance
– Ensure patient information is accurate, including billing information
– Inform patients of medical office procedures and policy
– Maintain and manage patient records
– Move patients through appointments as scheduled
– Answer incoming calls and deal with inquiries
– Transfer calls as required
– Schedule patient appointments
– Collect co-pays and payments
– Report statistics as required
– Schedule outside appointments for patients
– Obtain external medical reports as required by medical professionals
– Respond and comply with requests for information
– Deal with incoming and outgoing post
– Complete other clerical duties as assigned
– Maintain stock of forms and office supplies
– Ensure the reception area is well-maintained, neat, and clean
– Safeguard patient privacy and confidentiality