Service Coordinator

About the Calgary Stampede!

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

Position Summary

Reporting to the Manager, Business Operations of Park and Facility Services the Service Coordinator works independently and is a service minded individual with excellent organizational skills. The Service Coordinator, establishes work priorities to meet deadlines, exercises judgment and discretion in the handling of all department-related materials, and provides excellent customer service to internal and external clients. This position involves a wide variety of coordination and administrative functions involving confidential and time sensitive materials.

Please note: This posting will close on March 22.

Key Responsibilities

Responsibilities of this role may include, but are not limited to:

• Adhering to all safety and environmental protection programs, policies and procedures to ensure a safe and healthy work environment
• Support and assist the department/organization with the year-round programs, projects and events:
• Ensuring internal and external work is processed, scheduled, monitored and fulfilled accurately promptly and efficiently
• Demonstrate an understanding of the mechanics and theory of product and services delivered by the Park and Facility Services team
• Facilitate and coordinate with contractors to ensure appropriate fire & life safety inspections and work required by the Park and Facility Services team is communicated to ensure the work is completed and deadlines are met
• Apply for building permits and tracking costs and updates on status
• Coordinate and facilitate creating, monitoring, re-issuing and closing of service orders as well as month end procedures
• Support the organization with prompt action to manage, initiate and coordinate both planned and last-minute requests and inquiries in a courteous manner throughout the organization
• Support the department through, including, but not limited to, mail distribution, agenda creation, record minutes, data entry and process information as requested
• Support the development of communication, presentations, and processing of information for distribution to management as required
• Communicate information through written correspondence, oral communication and preparation of reports
• Support the Park and Facility Services team with the implementation and development of Smartsheet/Work Order to meet the new operating model, including facilitating workflow through to Superintendents and Supervisors
• Represent the P&FS team at internal meetings
• Support special projects and program initiatives as assigned
• Other duties to assist with Park & Facilities Operations, as required

Qualifications

The ideal candidate will be proactive, optimistic, working in a dynamic environment where they have experience delivering on multiple priorities and will hold the following qualifications:

• A diploma in Administration or a related field from an accredited college
• Minimum of two years of related professional/administrative services or client services experience
• Accounting and Customer/Dispatch experience considered an asset
• Fire & Life Safety and Inspection experience considered an asset
• Possesses knowledge of business units and how they interact with and support the rest of the organization
• Strong verbal and interpersonal communication skills, ability to communicate in a clear concise manner; required to convey relevant project information to various business units and while dealing with consultants
• Advance knowledge of MS Office Suite (Excel, Word, Outlook and PowerPoint) and database applications
• Advanced knowledge and understanding of Ungerboeck
• Advanced knowledge and understanding of Smartsheet and/or Work Order process
• Strong organizational skills

Working Conditions

• This position takes place in an office environment
• Involves repetitive arm, hand and finger movement. Occasional lifting and carrying up to 20 lb., pushing, crouching, bending, kneeling and reaching. Daily stair climbing.
• Occasional exposure to noise, dust, animal dander and changes in temperature

Benefits

The Calgary Stampede offers a unique and exciting work environment, an excellent total compensation package and the opportunity for advancement and employee training.

To Apply

To apply, please submit your resume via the “Apply now” button on the top right.

All applicants are thanked in advance and only those selected for interviews will be contacted.

Skills

• Coordinator

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well