Loss Prevention Specialist

As a locally based financial institution, Cambrian Credit Union is known for working within our community to deliver financial advice and exceptional value to our members. At Cambrian, our mission is to deliver high member value through simplifying banking, saving time and money, and solving financial problems. Everything we do at Cambrian is guided by our five simple values: Integrity and Honesty; Member Focused; Competitive; Community Involvement; and Innovative Spirit.

Cambrian is seeking a Loss Prevention Specialist. As a crucial member of our Loss Prevention Team, you play an integral role in working with members to minimize potential credit and non-credit losses prior to the default of loans, lines of credits, mortgages, and commercial loans or due to fraud. The Loss Prevention Specialist will have excellent communication, collaboration and influence skills and exhibit professionalism and compassion when interacting with our members.

The Loss Prevention Specialist is to provide sound direction, counselling, and guidance to Credit Union members and when necessary, negotiate compromises. Further, the Loss Prevention Specialist is to contribute internal loss prevention recommendations to minimize risk and/or liability to Cambrian Credit Union.

In the role of Loss Prevention Specialist, you will:

• Consistently provide prompt, accurate, efficient, and professional service to branches and external contacts.
• Demonstrate personal commitment to working in a team environment through consistent performance and reliability. Willingly assist team co-workers with tasks or projects. Assist the Recovery Specialist, branches, and external contacts in resolving any problems and inquiries in a prompt, courteous and professional manner.
• Work with Credit Union members to understand the triggers causing financial stress and identify and approve solutions to prevent default and reduce or eliminate potential write offs.
• Protect against credit losses by identifying risk in the retail credit portfolio through a series of resources, and engaging mitigating measures to return the Credit Unions higher risk account to performing status.
• Adhere to assigned Lending Limits Matrix for restructuring existing credit to limit future losses and for the settlement and write-off of debts.
• Ensure all required new credit documentation is accurately and efficiently completed, and that all assigned tasks, activities, reports are completed within designated time frames and adhere to Loan Policy and the consumers loan manual, to minimize any risk or liability to the credit union.
• Investigate all potential fraud and determine the appropriate course of action to prevent loss and mitigate risk; Responsible for delinquency report follow up, rejection report decisions, loss prevention referrals from Branches and Sales & Service, and failed ALOC reviews.
• Provide guidance to members, branches and other departments should a member fall victim to a scam or fraudulent event. Provide information to the Supervisor, Loss Prevention on recent frauds and trends to communicate internally to alleviate further loss.
• Refer accounts for commencement of legal action, recovery and CUMIS claims.

Your Education & Experience:

• Minimum education level of Grade 12 or equivalent, with post-secondary education considered an asset.
• Minimum 4 years of experience in member interviews and credit approvals preferred.
• Previous experience delivering financial advice on complex credit and deposit services considered an asset.
• Demonstrated experience in an administrative role.
• Experience working in a credit union, considered an asset.
• Proficient in PC applications of Outlook, Word & Excel.
• Creative thinker/ problem solver, with a member-centred approach and strong drive to continuously improve and add value to the business.
• Ability to work well in an environment with multiple and often changing priorities.

Cambrian offers a diverse work environment where teamwork and creative thinking are valued. In addition, we offer continuing professional development and a competitive total compensation package including:

• A hybrid work environment with the use of advanced technology
• Extended health and dental benefit options, up to 80% employer-paid premiums dependent on which coverage level chosen
• Defined Contribution Pension Plan – matched at 6%
• Short Term Disability, Life Insurance, Long Term Disability, AD&D insurance and EAP
• Paid sick days, Paid emergency Absent days
• Customized training, career development planning, and structured onboarding
• Staff Banking Benefits - Employee interest rates on Credit Union personal loans, lines of credit, mortgages and credit cards
• Annual Performance appraisals and merit increase reviews

How to apply:

Please submit your application online (https://www.cambrian.mb.ca/careers). Your resume and cover letter must clearly illustrate how you meet these qualifications.

Cambrian Credit Union would like to thank all applicants for their interest, however, only those selected for an interview will be contacted.

Note: Cambrian Credit Union is an equal-opportunity employer. We welcome and encourage applications from individuals with diverse backgrounds, abilities, and experiences. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Deadline to apply: March 8, 2024.