SP04 Administrative Assistant and Administrative Support

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

The CRA has introduced the requirement for on-site presence including hybrid work models where employees are required to work on-site at a CRA-approved location a minimum of two days per week or 40% of their regular monthly work schedule. A number of individual and group exceptions to on-site presence may be granted based on individual situations and the nature of the work being performed. Work arrangement agreements and specific circumstances may be discussed with the manager at the time of hiring.

Administrative Assistants at the CRA are client focused, dependable, and a valued member of our agency.

SP04 Administrative Assistant (SP0163)

Some of the key activities for these positions may include:

• Managing the administration of an office and ensuring the proper information flow for the timely handling, distribution and disposition of requests and correspondence.
• Coordinating and controlling the gathering and processing of documentation related to administrative, financial and human resources activities.
• Controlling all correspondence/documents in the office and flags incoming requests or issues (sensitive and urgent) that require immediate attention.
• Organizing the calendar of activities including the scheduling of meetings and travel, agendas, minutes of meetings, memos, and follows-up on outstanding issues for a senior manager.

The pool established from this staffing process may be used to staff similar positions.

To view the complete work description click here: SP0163. If you cannot access the link, you may contact the person/email listed at the bottom of the notice to obtain a copy of the work description.

The CRA is one of Canada's top employers! The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work-life balance.

WHO CAN APPLY

• Persons living in Canada and Canadian citizens and permanent residents living abroad.
• Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
• AND eligible veterans and Canadian Armed Forces members.
• AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Please note that this process will be used to staff positions in Winnipeg, Manitoba only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.

ESSENTIAL STAFFING REQUIREMENTS

To be eligible, you must meet the following requirement:

Education

The CRA's minimum education standard for Services and Programs (SP)

• Successful completion of a secondary school diploma or CRA-approved alternatives*

• CRA-approved alternatives to a secondary school diploma include:

• a satisfactory score on the CRA-approved test (General Competency Test: Level 1 – GCT1-207 – Pass mark 28); or
• an acceptable combination of education, training and/or experience.

Foreign education credentials and designations

Please Note: If you have education credentials or designations completed outside of Canada, please review the following link for additional documentation requirements: Foreign education credentials and designations.

Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information visit the Canadian Information Centre for International Credentials.

Any applicable fees are the responsibility of the candidate.

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.

For instructions on uploading your education credentials, visit How to add your education to your candidate profile.

Experience

You must have experience in the following:

1. Experience* providing administrative support services to ensure seamless and efficient office operations in at least three (3) of the following:

• Organizing and maintaining the manager's agenda, meetings, conferences and travel schedules
• Managing the administration of an office and ensuring the proper information flow for the timely handling, distribution and disposition of requests and correspondence
• Controlling all correspondence/documents in the office and flags incoming requests or issues (sensitive and urgent) that require immediate attention
• Coordinating and controlling the processing of correspondence, enquiries and complaints
• Monitoring and following up on divisional issues, reports, projects and initiatives
• Organizing and compiling information to create documents or reports

AND

2. Experience* using Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Teams, Word)

ASSET STAFFING REQUIREMENTS

We may use the following asset staffing requirements to screen applications. Make sure to clearly demonstrate how you meet them on your application.

• Successful completion of an office administration program from a recognized post-secondary institution

• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of twelve (12) cumulative months within the last three (3) years.

The onus is on the candidate to fully demonstrate that they meet the experience requirements utilizing clear and comprehensive examples. Insufficient information may result in your application not being considered further.

Candidates must have obtained the pre-requisite experience by the close of this notice.

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

MINIMUM AND ESSENTIAL STAFFING REQUIREMENTS

The minimum and essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

• Performance validation
• KF CRA Administrative Support II (KFML-02)
• Ability to communicate effectively in English - oral communication
• Dependability
• Interpersonal Skills
• Organizational Fit
• Planning, Organizing and Monitoring

Please note that the assessment stage of this staffing process will be conducted in conjunction with staffing process 61019392. If you apply on these processes, you will be assessed only once on common elements. In order to be considered for opportunities for both staffing processes, 61019392 and 61019625, you must apply to both if interested.

ASSET STAFFING REQUIREMENTS

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

Asset staffing requirements may include, but are not limited to:

• Qualifications
• Specific experience
• Additional education or training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

We may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on any staffing requirement assessed.

All interactions throughout this staffing process, including email correspondence, may be used in the assessment of the qualifications listed et may be reviewed by the staffing board to ensure candidates act in accordance with the CRA's Core Values. Candidates who contravene one or more of the CRA's Core Values throughout the course of this staffing process may not be considered further. Candidates also need to continue meeting the essential staffing requirements to continue in the staffing process.

Assessments will be conducted April or May 2024. You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case-by-case basis.

CONDITIONS OF EMPLOYMENT

In order to receive an offer, you will need to meet the security clearance requirements for the position. More information will be provided in due time.

• Reliability/Security - Reliability Status

Depending on the position to be staffed, you may have to satisfy other conditions of employment which may include, but are not limited to:

• Willingness to work overtime
• Willingness to travel
• Valid Driver's license or personal mobility to a degree normally associated with the possession of a driver's license
• Willingness to work on evenings and/or on weekends
• Willingness to take and successfully complete training
• Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
• Physically work from Winnipeg, Manitoba

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

For information on different career opportunities and on pay rate at the CRA, please visit the job types page and pay rates page.

For more information on working for the CRA, view our promotional video: The Canada Revenue Agency – We're More Than Just Taxes.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

TECHNICAL SUPPORT

If you are experiencing technical issues, please contact the CRA Job Opportunities Helpdesk immediately (before the closing date/time).

OTHER INQUIRIES

Name : WTC External Recruitment
Email address : WTC.ExternalStaffing@cra-arc.gc.ca

Please indicate "Requisition 61019625" in the subject line of your email and/or on all correspondence.