Agent, Iniksaliurnirmut Tatigiit (Reservations Team)

The primary function of the Agent, Iniksaliurnirmut Tatigiit (Reservations Team) is to answer customer calls & emails regarding reservations primarily in Inuktitut, while inputting the information accurately in Sabre.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to a $2.00 per hour language premium.

Include, but not limited to, the following minimum skills and qualifications:

• Process reservations;
• Issue tickets;
• Participate in IROP response;
• Overflow calls from external call center as required;
• Complete medical and duty travel requests;
• Provide service in Inuktitut, or other Inuit languages;
• Assist the Customer Service Agents with language requirements;
• Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested;
• Disseminate information;
• Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns;
• Assist the training department as needed for translation purposes;
• Participate in special events as required;
• Perform other duties as assigned.

Interested candidates should be able to perform the following duties and responsibilities:

• Possess a strong working knowledge of Sabre System;
• Must possess basic computer and technical skills;
• Must be fluently bilingual in Inuktitut and English (verbal and written), French is an asset;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Proven customer service skills;
• Works well in team environment;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Please note that relocation assistance is not available for this position.