Dispatcher

Company Overview

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches in British Columbia, Alberta and Saskatchewan. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

Position Overview

A Canstar dispatcher is responsible for scheduling new and existing jobs, dispatching technicians, and providing exceptional customer service and communication to customers. This fast-paced role is a key position in the efficiency and flow of emergency work and is well suited to someone with strong computer, organization and multi-tasking skills.

Duties and Responsibilities

• Dispatch, coordinate and schedule staff
• Update job board with work status
• Coordinate/schedule entry and access with home owners, property managers and insurance adjusters
• Coordinate/schedule sub trades and temporary workers
• Display leadership, confidence and efficiency in scheduling. Know team dynamics and skill level, ensuring the right staff are on the right job
• Review scopes and work orders to ensure they are complete and accurate
• Assist with communication between staff and third parties ensuring complete documentation
• Relay pertinent information to the manager, supervisor and administration staff
• Email teams with job status updates and schedule revisions
• Daily completion of tracking documents including; timecards, checkout forms and other necessary department documentation
• Assist with regular reporting requirements
• Record and file safety toolbox meeting notes

Health and Safety

• Ensure that self and others adhere to Canstar’s health and safety practices and procedures
• Ensure good housekeeping is kept to perform work safely and efficiently
• Understand safety policies and protocols
• Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

You have a great attitude and willingness to do what it takes to get the job done and serve our customers. We have a fun and hard-working team and are looking for someone with the skills to complement them. Strong computer skills (MS Office: word, outlook) and experience in Dynamics is considered an asset. Experience dispatching or in a fast-paced administrative role with changing priorities. Experience in restoration, emergency services or construction considered an asset. Other important attributes of a future Dispatcher are:

• Strong computer skills including Microsoft Office suite (Outlook, Word, Excel) with high level of typing accuracy
• Exceptional customer service and interpersonal skills
• Ability to multi-task in a fast-paced environment and set priorities
• Ability to resolve conflict, prioritize and remain calm in high-stress situations
• Ability to communicate effectively in English both verbally and in writing
• Ability to work in a constantly changing, fast paced environment
• Ability to think critically and exercise good judgement

QUALIFICATIONS

Education and Experience

• 1 year experience dispatching in fast paced environment
• 2 years experience MS Office experience
• Experience working in the insurance restoration industry (with exposure to materials, equipment, technology and safety) is considered beneficial
• Experience working with a variety of structures (residential, commercial, institutional) is considered beneficial

Working Conditions

• This position is based out of the Coquitlam head office
• Travel to other Canstar branches may be required periodically
• Monday – Friday, day-time hours 7:30 am to 4:00 pm. Occasional overtime is required

Perks of working for Canstar

• Competitive compensation
• Extended health and dental benefits for you and your family
• Flexible hours and work from home opportunities
• Great company culture and career advancement opportunities
• Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)