Dispatch Operator

Position: Dispatch Operator

Department: Event Services

Reports to: Manager, Security

Hourly Rate: $19.97

At Canucks Sports and Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

The Dispatch Operator will be the main contact for receiving and dispatching calls to security, housekeeping, operations, and conversions during hockey and lacrosse games, concerts, and events. This is a part-time, hourly, event-based position.

A typical shift includes:

• Dispatching security, first aid, housekeeping, hospitality, and Guest Services Supervisors to incidents
• Recording all event evictions and incidents
• Completing dispatch activity logbook and event summary for each event
• Operating the fan texting interface and responding to all customer issues through fan texting
• Dispatching appropriate resources based on fan communication
• Operating the CCTV camera system during events
• Bookmarking incident footage for future review

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Working knowledge of radio use and protocol, and CCTV camera use and procedures
• Ability to multi-task and assess priorities in busy environment
• Strong communication skills
• Ability to stay calm and focused during stressful situations
• Available to work evenings and weekends as required
• Non-Canadian residents must hold valid work permits that expire no earlier than January 2025
• A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
• Valid BC Security License is an asset
• Other duties as assigned

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.