Team Coordinator/Medical Scheduler

When you join us at CarePartners, you’re building a career with a company who cares about their patients, their patients’ families, and their staff.

CarePartners is adding to our team and we are looking for an Part-Time Team Coordinator to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

Are you someone we should meet?

We have immediate Part-Time opening in the Brockville office!

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services

• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as required

• A strong desire and commitment to making a difference in the lives of their patients
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Exceptional interpersonal and customer service skills
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• A strong attention to detail and the ability to learn new systems and databases
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• Experience working within a unionized environment and the health care field an asset
• A clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

*CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion.