Manager, Operations

About CareRx

CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 92,000 residents in over 1,500 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management. We use best-in-class technology that automates the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

Position Summary

The Pharmacy Operations Manager, in partnership with the Pharmacy Manager, is responsible for their team’s scheduling, onboard training, and adherence to operational processes to support the fulfillment of the team’s goals — accuracy, efficiency, quality, organization — while maintaining regulatory compliance. The Pharmacy Operations Manager embodies and reinforces CareRx’s Mission-Vision-Values commitments as a way to support a positive team culture. The Pharmacy Operations Manager participates in tasks as per the job description in collaboration with the Pharmacy Manager.

Accountabilities

• Scheduling of applicable pharmacy operations and shipping and receiving staff members
• Inventory management as required
• Develop and oversee training of new employees
• Review and authorize invoices as applicable
• Document payroll and human resource related items as applicable
• Completing accountability agreements for applicable pharmacy operations staff
• Interviewing potential candidates for CareRx Pharmacy employment
• Monitor and maintain adequate staffing levels/ratios
• Monitor and maintain efficient workflow in the pharmacy at all times including redirecting staff as required
• Troubleshooting technical problems as they arise and contacting contractors as required
• Problem solve and/or participate in conflict/dispute resolution as required
• Collaborate with other management team members on a routine basis
• Help with pharmacy operations/drug distribution when required
• Participate in pharmacy-related transition processes as required
• Lead the packaging and verification department:
  • Management of weekly batch schedule
  • Maintenance and repairs of all packaging and verification machines
  • Using analytics and metrics to improve efficiency of production
  • Investigation of production/correction/verification related incidents

Qualifications/Experience:

• Registration and in good standing with the Ontario College of Pharmacists (i.e. RPhT)
• Excellent working knowledge of Kroll, automated packaging and verification machine software, Microsoft Office and all applicable eMAR platforms
• Demonstrate ability to work effectively within a team
• Ability to be able to remain unbiased when assigning tasks and resolving disputes
• Strong leadership, team building and delegation skills
• Availability outside regular business hours as applicable
• Excellent customer service and interpersonal skills, oral and written communication skills and be able to interact with persons of varying levels of professional expertise in a professional and mature manner
• Highly organized and possess excellent time management skills
• Skilled in critical thought processes and be able to prioritize appropriately
• Self-directed requiring minimal supervision and responsible in the execution of job duties
• Motivated to achieve results that reflect a high standard of quality
• Must demonstrate good listening skills and be adaptable to changes in job environment
• Must be adaptable to changes with internal work changes

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help