Helpdesk IT Support Analyst

• Answer, evaluate, and prioritize helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Provide phone, and in-person support to local and remote site end users on various issues.
• Identify, research, and resolve technical problems in a timely resolution.
• Configure, personalize, and position workstations for remote site users.
• Maintain, troubleshoot, install, and repair computer systems, hardware, software and peripheral devices. Recommend and schedule repairs. Install new software releases and system upgrades. Resolve software-related problems.
• Adhere to IT Services Policies, Procedures, and Guidelines
• Working with Active directory to create, modify, and delete users.
• Working with Office 365 to create, delete, and modify Emails.
• Working with DNS, DHCP servers as well as VMware virtualization technologies.
• Requirements
• 2 years of experience at an MSP.
• Strong analytical and problem solving skills.
• Ability to work both independently and as part of a team.
• Valid driver’s license, reliable transportation and the ability to lift to 50 lbs.
• Knowledge of current Microsoft environments including, Windows 10, Windows 11, Windows Server 2012, 2016, 2019, and Exchange server.
• Proficiency with Microsoft Office products, such as Outlook, Word, and Excel.
• Knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
• Work experience with Dell, Lenovo, and HP servers.
• Knowledge of networking is required such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco Meraki, Fortinet, and Ubiquiti.
• Knowledge of enterprise backup solutions is required.
• Pass a police record check.

Desirable Certifications:

• Microsoft
• VMware

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person