Posted: Thursday, January 18, 2024
Job Number: TC-24-02
Job Type: Temporary Full-time, Up to 7 Months, Union
Position Closing Date: Thursday, February 1, 2024 at 11:59pm
Please note that this position and the salary are currently under review.
Choose Barrie
The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
The Opportunity
The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department's main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.
The Revenue Customer Service Representative (CSR) provides expert customer service to property owners, tenants, developers, lawyers and financial institutions, and is the first point of contact in customer escalation after the City’s Service Barrie team. The Revenue CSR is responsible for supporting all aspects of work relating to property taxation, water/wastewater billing and collection for the Revenue Branch. The Revenue CSR responds to escalated customer inquiries or concerns regarding billing, payments, services and/or account information. The Revenue CSR will assist customers when required to complete applications relating to property taxation, water/wastewater, locate and provide information, research and offer alternative solutions or resolve their concerns through the appropriate corrections or adjustments to their account. The Revenue CSR will act in accordance with provincial legislation, the City’s by-laws, guidelines, and policies under the direction of the Supervisor of Revenue. The Revenue CSR maintains the master account billing databases for property taxation, water/wastewater by following standard policies and procedures and prepares any necessary changes or adjustments to customer accounts for approval by the Supervisor. The Revenue CSR records details on customers interactions in the property tax, and water/wastewater account profiles including comments and actions taken for records management. Revenue CSR processes, maintains and analyses the pre-authorized payment programs, mortgage company payment plans, post-dated cheques and the collection functions.
Our Culture and Qualifications of the Job
Corporate Culture
Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
Education (degree/diploma/certifications)
- Two (2) year College Diploma in Business, Accounting, Office Administration or a related discipline; and
- Completed or willing to complete the Municipal Tax Administration Program (MTAP) through the Ontario Municipal Tax Revenue Association (OMTRA) (3 units); and/or
- Completed or willing to complete the Municipal Administration Program (MAP) through the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) (4 units)
Experience
- Two (2) years of experience performing duties related to the Revenue Customer Service Representative major responsibilities, including
- Demonstrated experience in an accounts receivable and/or billing environment
Knowledge/Skill/Ability
- Working knowledge of the following legislation, regulations, and/or requirements:
- Assessment Act
- Municipal Act
- Working knowledge of the following:
- Public administration, municipal finance, and property taxation principles and practices
- Municipal Property Assessment Corporation (MPAC) and Municipal Connect
- Municipal utility billing, collection, and customer service practices
- Advanced interpersonal and customer service skills with the ability to interact effectively with all municipal staff, residents, and other agencies
- Strong analytical skills, attention to detail, data-entry, retrieval, and keyboarding skills
- Ability to prioritize and manage multiple tasks
- Intermediate oral and written communication skills
- Intermediate organization and problem solving-skills
- Ability to work effectively as part of a team
- Ability to maintain discretion and confidentiality of information is essential
- Basic knowledge of accounting principles and practices and proficiency in mathematics
- Knowledge in the use of general office equipment, standard office software and property tax, water and wastewater billing software
- Proficient in the use of Microsoft Office Suite software (Excel, Outlook, PowerPoint, and Word) is required
Conditions of Employment
- Satisfactory Criminal Record Check*
- Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Procedure. Existing employees will be exempt from this requirement.
Other Important Information
Location: City Hall, 70 Collier Street, Barrie, Ontario, or Applicable City Location*
- Please note, the City has recently launched a Hybrid Work Program Procedure that may allow a hybrid work arrangement for employees who meet the eligibility requirements.
Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.
Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2024 pay range:
- Pay Level: Level 4
- Yearly Salary: $52,798.20 to $63,226.80
- Hourly Pay Rate: $29.01 to $34.74
Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps.
- Position Equivalency Code: A
Please note that verification of educational credentials will be required from the preferred candidate prior to an employment offer.
The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.
Disclaimer: The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position title. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this position. For full position details, please request a copy of the Job Description by emailing HR.Recruitment@Barrie.ca.
Demo
Barrie, ON
Full Time