Job Posting for Customer Service Representative at City of Calgary
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Customer Service Representative, you will be responsible for providing information regarding Calgary Housing Company's (CHC) different programs to applicants, tenants, advocates, social agencies and the general public. Primary duties include:
Provide information and answer questions on CHC housing programs and processes through a variety of channels (including face-to-face, over the phone, electronic and email interactions).
Assist customers to ensure application/tenancy documentation is submitted accurately and completely.
Provide information to guide customers to other eligible supports and programs in the community.
Stock resource shelves using discretion on resources that will be most useful to customers.
Receive and validate new applications and application updates.
Process mail, email and documents on behalf of CHC customers (filing, photocopying and scanning).
Qualifications
A High School diploma or equivalency (e.g. GED) plus job related courses (such as child and youth development, disability studies, substance abuse/mental health, housing/homelessness etc.) and at least 5 years of experience in a fast paced, high volume customer service environment working with vulnerable populations; OR
A certificate in Human Services or related field and at least 3 years of experience working with vulnerable populations; OR
A diploma in Human Services or related and at least 1 year of experience working with vulnerable populations.
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook) is also required.
Working knowledge of Freedom of Information and Protection of Privacy Act (FOIP), Residential Tenancies Act (RTA) and Social Housing Accommodation Regulations (SHAR) will be considered assets.
Previous experience working in a residential maintenance industry will be considered an asset.
Training in de-escalation, conflict resolution and mental health first aid will also be considered an asset.
Strong communication and interpersonal skills with the ability to effectively serve high needs customers with compassion, sensitivity, sound judgement and professionalism.
Proven attention to detail, problem solving skills and the ability to adapt to changing priorities on short notice is essential.
Pre-employment Requirements
A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Calgary Housing Company
Position Type: 1 Temporary (up to 12 months)
Location: #320, 433 Marlborough Way NE
Compensation: Pay Grade 7 $33.33 - 44.60 per hour
Days of Work: This position typically works a 5 day
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