Human Resources Intake Coordinator

As the Human Resources (HR) Intake Coordinator, you will act as the primary intake for non-occupational disability claims and creates and assigns case files. In this position you will maintain case file information and documentation ensuring complete and accurate documentation is attached to the file throughout the case lifecycle. Primary duties include:

• Accept claim decision letters from S&A Disability Vendor.
• Create a case in the disability management software and ensures information is accurate and accounted for.
• Assign the case file to the Ability Advisor and sends out information letters to the claimant.
• Responsible for a high level of detail and accuracy of the data to ensure there are no privacy breaches.
• Add letters and documents to case files throughout the case lifecycle.
• Accept and review annual confirmation letters from LTD vendor. Assess if file continues in maintenance state or if it needs to be reassigned for additional action.
• Check files regularly to ensure vendor documentation is updated annually, coordinating with vendor as required.

• A one year certificate in Administration, Medical Office Administration or related field with at least 1 year of administrative experience.
• Intermediate competence in Microsoft Office, Excel, Word, and Outlook. Microsoft Teams experience is an asset.
• Applicants with previous administrative experience, in Health, Insurance, or Disability related field will be given preference.
• Experience working in customer service, with legislation, and in a large multi-jurisdictional organization would be an asset.
• Previous work with medical software, health insurance terminology is an asset.
• Strong organizational and communication skills, along with experience in data entry, business process, change management and facilitation is required in this role.
• Success in this position requires high attention to detail and the ability to meet strict deadlines.