Demo
Division: Transit Services
Department: Community Development
Initial Reporting Location: 1160 Lorne Street
Job Status: Permanent Position
Affiliation: Non Union
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 12 - $3,398.50 to $4,000.50 bi-weekly (subject to review)
The start date will follow the selection process.
This position is not eligible to work remotely.
Main Function: Responsible to the Manager of Transit Customer Experience and Planning for route planning, scheduling, services analysis, and project management in support of the Transit Business Plan.
Characteristic Duties: Under the general supervision of the Manager of Transit Customer Experience and Planning.
1. Assist and represent the Manager of Transit Customer Experience and Planning by providing timely response to internal/external requests to resolve queries and problems as they arise, based on knowledge of policies and procedures.
2. Prepare and issue confidential reports, manuals, correspondence, and other written documents, including research, analysis and gathering of information as directed by the Manager of Transit Customer Experience and Planning.
3. Create and maintain all data files and distribute accordingly to ensure accurate reporting by the stop announcement system, the real-time Information System, the GFI farebox collection system and management of camera and AVL systems.
4. Provide overall coordination and supervision of personnel, including hiring, training, promotion, and discipline of staff in accordance with the Collective Bargaining Agreement and in consultation with the Manager of Transit Customer Experience and Planning.
5. Support the Manager of Transit Customer Experience and Planning to review and discover customer needs, identify areas of improvement, review resource requirements, and explore the use of new technologies related to ensuring an accessible transit system.
6. Ensure appropriate cash handling and inventory controls are established and followed by staff.
7. Evaluate operational strategies relating to services for the purpose of improving operational outcomes and increasing efficiency, effectiveness, service quality and value for money.
8. Create and maintain stop patterns in stop announcement software in compliance with Accessibility standards and capture geographical coordinates correlating with present and future bus stops.
9. Assist with the development and maintenance of a transit bus service schedule for route creation, modification, or deletion in compliance with Accessibility standards.
10. Provide administrative support by preparing reports and correspondence, maintaining reports regarding shifts in ridership trends, schedule adherence, service costs and other related statistical data.
11. Assist with coordination of departmental performance and benchmarking initiatives in support of desired outcomes and goals.
12. Prepare and distribute quarterly and annual transit service performance reports. Prepare and distribute other transit ridership and service performance, service analysis reports as required base on review and assessment of transit services and operations and customer feedback.
13. Monitor citizen demand for transit services. Analyze and recommend changes to achieve quality customer outcomes in response to performance measurement targets and customer feedback.
14. Investigate and assess requests for services changes and improvements; prepare necessary reports for review by the Manager of Transit Customer Experience and Planning and Manager of Transit Operations.
15. Develop Crew Guides in compliance with the Collective Bargaining Agreement and approved transit service levels. Liaise with Transit Union/Bus Operators or Scheduling Committee (as applicable) regarding changes to routes and services and Crew Guides.
16. In consultation with the Manager of Transit Customer Experience and Planning, and the Manager of Transit Operations develop and recommend changes to routes and/or schedules.
17. In consultation with the Manager of Transit Customer Experience and Planning, develop and communicate service detours related to road construction projects and recommend changes to scheduled services.
18. Responsible for the transit website to ensure accurate information related to route and schedule changes as well as upcoming changes in both official languages.
19. Liaise with software vendors and troubleshoot various information systems.
20. Support the Manager of Transit Operations on all activities related to transit operations and service delivery.
21. Responsible for continuous implementation and improvements of Transit Wayfinding tools.
22. Act as management’s representative in the grievance procedure in accordance with the respective Collective Bargaining Agreement.
23. Proactively review literature, industry trends and best practices in transit information technology as to review the Sections performance and continuous service improvements.
24. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
25. Perform other related duties as required.
Qualifications:
Competency
Competency Definition
Level
Level Definition
Shaping the Future
Innovation
Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.
3
Proposes innovative ideas
Judgment and Decision Making
Make sound decisions involving varied levels of complexity, ambiguity and risk.
2
Assimilates and interprets data to make competing decisions
Delivering Business Results
Collaboration
Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.
3
Collaborates beyond one’s area
Customer/Citizen Focus
The desire to work closely with internal and external customers to meet and exceed their expectations.
2
Addresses underlying customer/stakeholder needs
Planning, Coordination & Execution
Plan and coordinate work to achieve desired results on a consistent basis.
3
Coordinates activities involving others within one’s team
Aligning People & Teams
Holding Self & Others Accountable
Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.
3
Monitors performance and gives corrective feedback
Leadership
Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.
2
Optimizes team effectiveness
Enhancing Personal Effectiveness
Commitment to Continuous Learning
Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.
4
Models a learning orientation
Flexibility/Adaptability
Adapt and work effectively within a variety of situations, and with various individuals or groups.
2
Applies rules flexibly
Interpersonal Communication
Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.
3
Effectively uses empathy
Managerial Courage/Integrity
Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.
2
Is publicly candid with the team, acting with integrity consistent with one’s beliefs
Leadership Presence
Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.
3
Demonstrates personal courage
For more information on leadership competencies, please see our Leadership Competency Dictionary.
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.
Development opportunity range of pay: $3,014.20 to $3,548.30 bi-weekly (subject to review). The successful candidate will be paid at the reduced range until the minimum qualifications have been met.
If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.
We must receive your resume before 11:59 p.m. on Friday, March 8, 2024. For those providing a French language resume, please also include an English version.
All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.
Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)
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Sudbury, ON
Full Time
Sudbury, ON
Full Time