Transit Kiosk Clerk

Section: Transit Customer Experience and Planning
Division: Transit Services
Department: Community Development
Initial Reporting Location: Downtown Transit Terminal

Job Status: Regular Part Time Position

Affiliation: Inside Unit
Hours of Work: Up to 48 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 3 - $21.66 to $24.68 per hour

The start date will follow the selection process.

This position is not eligible to work remotely

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Characteristic Duties: Under the supervision of the Transit Services Supervisor/Planner.

1. Sell passes and ride cards to the public; track detailed inventory counts of same.
2. Process and issue special passes (e.g., Adult, Older Adult, Student, and Special), verify required documentation and identification, and prepare and issue photo identification.
3. Provide route and schedule information to the general public in person and over the telephone.
4. Receive complaints pertaining to Transit services in person and over the phone. Log all pertinent information and record customer service requests/complaints in accordance with established protocols.
5. Maintain log of lost and found items.
6. Prepare orders to replenish pass and ride card stock.
7. Prepare float for next business day and secure same in safe.
8. Summarize and balance revenues received from the sale of ride cards and passes daily.
9. Prepare daily bank deposit for internal pick up and delivery to the Transit administration offices.
10. Ensure the security of revenue, ride cards, and passes.
11. Develop and maintain a thorough working knowledge of City of Greater Sudbury’s (CGS’s) Safety Manual and the applicable provincial legislation listed therein.
12. Perform other related duties as required.

Qualifications:

• Successful completion of secondary school (grade XII) education.
• Over six (6) months up to and including twelve (12) months of related experience.
• Demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Must be physically capable of moderate to heavy lifting.
• Satisfactory health, attendance, and former employment history.
• Provide, at own cost, a Criminal Record Check.

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $17.49 to $18.20 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Monday, March 25, 2024. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
  • .doc
  • .docx
  • .txt
  • .pdf
  • .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca