Usher - Flato Markham Theatre

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Since its opening in 1984, Flato Markham Theatre for Performing Arts is truly a gem in the City of Markham. Its recent financial successes and positive feedback from audiences, have stormed the community with a variety of widely attended programs. Featuring the best in professional performances, Flato Markham Theatre has incorporated itself into the community and educational presentations. With almost 300 live performances each year, the Theatre is busier now more than it has ever been. Live theatre, concerts, comedy shows and family entertainment is an ever changing array of performing arts are featured. Flato Markham Theatre continues to honour respected artists and their Canadian talent in series of performances, globally acclaimed artists, GTA Premieres and Exclusive Presentations are all offered throughout the season.

Applications are now being accepted for the temporary part-time Usher positions at the Flato Markham Theatre, in the Economic Growth, Culture and Entrepreneurship Department of the Development Services Commission. To apply, please submit your cover letter and resume online by August 2, 2024.

Hours of Work: This is a temporary part-time position that would require a minimum availability of up to three shifts per week. We are currently seeking ushers with flexible availability. Please include your expected weekly availability for shifts daytime/evenings.

Working Conditions: Primarily indoor, standing and or sitting for long periods of time, stairs to access upper level seating, some lifting and bending required

Join us and make a lasting difference!

JOB SUMMARY

The role of the Usher is to welcome, provide direction and assist patrons to their seats and to other locations within the Flato Markham Theatre, thereby contributing to a positive and efficient experience for Theatre patrons.

KEY DUTIES AND RESPONSIBILITIES

• Greets and assists patrons throughout the front of house
• Provides information about the theatre, performances and venue for patrons
• Guides patrons to seats and assists individuals when needed
• Able to fill different roles: front door, house/orchestra doors, coat check, merchandise etc.
• Various housekeeping duties

MINIMUM REQUIREMENTS

• High School diploma preferred
• Standard First Aid with CPR ‘C’
• Smart Serve certified (if 18 years of age or older)
• Able to stand and/or sit for long periods of time
• Good verbal communication skills
• Sensitivity to diverse theatre patrons in a courteous and efficient manner.
• Experience handling cash preferred
• Vulnerable Sector Screening letters will be required

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.