Job Posting for Clerk A - Permits at City of Winnipeg
Under general supervision of the Clerk C, the Clerk A - Permits is responsible for providing front-line services to customers of the Winnipeg Parking Authority - either at the front counter or over the phone. The areas supported include: citation payment, permits for off-street parking facilities, ensuring records are complete and up to date, statements are issued, cash receipts are applied to proper accounts, cash deposits and reconciliations are prepared on a daily basis, and providing general clerical support to the Winnipeg Parking Authority.
As the Clerk A - Permitsyou will:
Assist customers at the Permits Desk.
Process ticket payments and issue receipts.
Balance daily cash intake to reconciliation report at end of day.
Ensure that ticket payments are processed and entered into T2 system correctly.
Assist and direct customers with information on correct process to contest or review their ticket.
Process payment for parking permits and issue receipts.
Assist customers with phone inquiries regarding permits.
Perform other miscellaneous clerical duties as assigned, consistent with the classification.
Your education and qualifications include:
Grade 12 education or G.E.D. (General Education Diploma) or equivalent.
Experience working in a customer service function.
Ability to deal with difficult customers, and the ability to work in a challenging, fast paced environment.
Experience with Excel, Word (Basic) and Outlook.
Ability to exercise initiative, sound judgment, and react resourcefully under varying and stressful conditions when dealing with the public and staff.
Ability to work independently with minimal supervision.
Ability to communicate effectively, both orally and in writing.
Ability to deal with confidential matters discreetly.
Ability to plan and organize work effectively and resolve problems.
Ability to maintain accurate and concise records.
Working knowledge of T2 Flex Parking Management Software, within one month, and proficiency in three months.
Working knowledge of Parking Citation issuance process within one month of starting.
Working knowledge of EPS browser system within one month of starting.
Willingness and ability to complete on-line training in Parking Facilities Management (Parking 101 – Certified Parking Facilities Mgt) within 12 months.
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.
Conditions of employment:
The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
A Police Information Check Satisfactory to the employer will be required from the applicant or successful candidates, at their expense.
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