Desktop Special Delivery_NON

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Special Delivery to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians- that’s where you come in! Your role will include unparalleled technical support, allowing our client to experience the best support available within the industry.

• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Ability to troubleshoot BSOD
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Trains employees, identifies, analyzes, and repairs product failures.
• Expert with a variety of the field's concepts, practices, and procedures.
• Performs a variety of complicated tasks.

• A Certification Required
• Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
• Microsoft Office 2007 to 2016 and Office 365
• Familiar with Apple MAC OS
• Able to troubleshoot VPNs
• Able to use image processes to configure clients' desktops and laptops
• Active Directory
• Printer hardware knowledge
• Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
• Mobile Device Management
• Able to use Remedy or ServiceNow or similar ticketing system