Don't miss this opportunity to be a part of Canada's largest independently owned and operated foreign exchange retailer! If you enjoy working in a fun, diverse, team-driven environment, and you are outgoing, enthusiastic, and passionate about providing exceptional customer service, and lasting relationships then this is the opportunity for you.
JOB DESCRIPTION
The Assistant Branch Manager (ABM) provides clients with exceptional customer service. This role is responsible for managing, motivating, and mentoring part-time and full-time staff. The ABM will offer a range of services and products to clients to meet their foreign exchange needs. They are responsible for the operation and success of their branch and are incredibly important in developing lasting relationships between Continental Currency Exchange and it's clients.
DUTIES AND RESPONSIBILITIES
- Provide prompt and courteous service to clients in person and by phone
- Handle cash transactions, certified cheques and drafts, as well as wire transfers.
- Responsible for inventory management, wholesale orders, monitoring ROI, and maximizing profits
- Cross-sell financial products and services, and make referrals as appropriate
- Ensure all staff are trained and aware of new policies and procedures
- Update and maintain accurate client account records
- Support marketing campaigns and social media initiatives
- Opening and closing of the branch
- Meet quality assurance requirements and other key performance metrics
QUALIFICATIONS AND SKILLS
- Diploma or degree in Business Administration, Marketing, Accounting, Finance, or work experience equivalent
- 1 year of management or assistant management experience ideally in a retail environment
- 2 years cash handling experience minimum
- Strong communication skills, both written and verbal
- Demonstrated record of developing, motivating, and mentoring staff
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Superior customer service skills and ability to build relationship with clients
- Proficiency with numerical calculations
- Intermediate computer skills – Word, Excel, Fx software
Continental Currency Exchange is dedicated to building a workforce that reflects the diversity of the communities in which we live and serve and where every team member has the opportunity to reach their full potential. Get involved and have fun as part of the Continental Currency Exchange team!
Work Remotely: No
Job Type: Full-time
Salary: From $47,500.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
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