Restaurant Host/Service Support

ABOUT US:

At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

POSITION SUMMARY:

This interesting role will allow you to be the face of AquaTerra. You will engage with guests by greeting and seating them, ensuring a welcoming and pleasant experience for them, preparing to-go orders, as well as supervising and coordinating lunch and/or dinner operations for the success of the hotel and brand standards.

DUTIES & RESPONSIBILITIES:

• Creating a positive, professional, and approachable impression at all times
• Controlling the flow of the dining room and lounge
• Operation of the computerized point of sale system
• Assign tables and seat guests with menus
• Prepare and complete guests orders from our Grab ‘n Go bar, take-out meals, etc.
• Demonstrate hotel and brand standards at all times
• Preparing tables for new guests
• Maintaining the cleanliness of the host stand and area
• Provide current information for guests on promotions, events, and the local community

The above areas of responsibility are not all inclusive and may be amended from time to time.

QUALIFICATIONS:

• Minimum Grade 10 education
• Previous server/host experience
• Smart Serve certification required
• Must be flexible to workdays, evenings, weekends, holidays
• Excellent interpersonal and employee relations skills
• Strong decision making and problem-solving skills
• Ability to work under pressure while maintaining tact and diplomacy
• Must possess the ability to communicate effectively within a diverse team environment.
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
• Possess a high degree of enthusiasm, initiative, and professionalism

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Job Type: Full-time

Pay: $17.20 per hour

Additional pay:

• Tips

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift

Work Location: In person